Registered Manager

Are you looking for a new challenge in a friendly and supportive team? Have you got a passion for delivering the highest quality care and enthusiasm for unlocking the potential in both team members and customers?

Tess was founded in 2011 by 2 directors who wanted to pursue a passion, to develop the type of company that they would want to work for, a business that reflected their own values and beliefs. The vision of Tess '…. that those people who are under-represented in employment, and disadvantaged in our society, are valued as equals. They will share the same opportunities to fulfil their potential and lead full and varied lives following the path they choose' is based upon human rights principles and is applied throughout the business.

TESS is a unique service provider where every customer and colleague is valued and plays a vital role in shaping the service. We pride ourselves on breaking down barriers to inclusion and enabling people to live their best lives.

We're looking for a Registered Manager to:

• Ensure that our strong values are upheld across the team in all that we do
• Take the lead on quality compliance by continually reviewing how we can meet and exceed CQC standards
• Work closely with our Directors and Seniors to support the day to day service provision

Are you already a registered manager or experienced in care and ready to commit to undertake the relevant training with our full support? Do you love working with people and take pride in your work? If you are, then we'd love to hear from you. Feel free to contact us for an informal chat about the role with the existing Registered Manager on 07732061330. Although this is a full time role we are able to be flexible for the right candidate.

Please see the Job Description below, we will send you the Person Specification along with an application form should you be interested in joining our team.

Unlocking your potential

Job Title: Registered Manager

Location: Spalding, Grantham, Stamford areas, Lincolnshire

Reports to: Board of Directors

1. Purpose Of Job:

• To be the Registered CQC Manager for the company.
• In partnership with the Directors and senior management team to be responsible for the operational day-to-day management of the service ensuring Tess cic's continued compliance with relevant legislation and regulation.
• To ensure excellent standards are maintained within the team.
• To maximise the performance of staff, ensuring that all understand the ethos and values of Tess cic, their roles and responsibilities.
• To ensure all staff are fully supported.
• To ensure the best use of available resources by delivering positive outcomes for individual customers and their families, giving each customer the strongest voice with regards to decision making and lifestyle choices.
• To provide a person-centred service to adults with disabilities, primarily with a learning disability, giving each customer the strongest voice with regards to decision making and life style choices.
• To ensure all contractual obligations are met.
• To liaise with other partner organisations and commissioners whilst considering the demands of political policy and local circumstances.
• Tess cic is an ambitious, forward thinking organisation and you must be committed to developing and enhancing the services we provide so 'unlocking the potential' of our customers.
• To provide strong leadership, delivering good financial management and ensuring service excellence, delivering positive outcomes for individual customers and their families.
• To contribute to the management of the company's resources and activities in accordance with the vision which is '…. that those people who are under-represented in employment, and disadvantaged in our society, are valued as equals. They will share the same opportunities to fulfil their potential and lead full and varied lives following the path they choose'.

2. Main Responsibilities, Tasks & Duties

Compliance

a To ensure the service meets, and indeed exceeds, the Government's requirements under the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3)

b To ensure the service meets the requirements under the Care Quality Commission's Single Assessment Framework.

c As CQC Registered Manager you are:

• The key contact for CQC.
• Familiar with CQC's new approach to inspection and notification requirements
• Responsible for the maintenance of your own registration
• Responsible for ensuring the service complies with relevant regulation
• Responsible for submitting notifications of events and incidents to CQC in a timely manner

d To ensure all contractual obligations are met

e To at all times deliver a service which operates within Tess policies, procedures and current legislation

f To be responsible for annual updating of all Tess Policies and Procedures ensuring that they are compliant with current legislation

Service Delivery

a To ensure the delivery of person centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible.

b To ensure the delivery of safe, personalised services to each individual customer through a robust assessment, person centred care planning and regular outcome focused reviews of services delivered. Including liaising with the appropriate external professionals, agencies and families

c To maintain a high quality service working in partnership with colleagues to manage services.

d To monitor the use of robust systems and procedures including data security and protection

e To ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.

f Working in partnership with colleagues to oversee the co-ordination of all staff across all areas.

g Working in partnership with colleagues to deliver services that ensure the organisation's duty of care to the customer and staff providing the service.

h To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, customers, relatives, social work teams etc.

i Attend meetings, writing reports and delivering presentations to a variety of audiences.

j To be a part of the supervision and appraisal of staff

k To contribute to ensuring the provision of an effective out of hours on-call service.

l To ensure that systems are in place to manage and monitor compliance in relation to health and safety, risk management and regulatory compliance and in accordance with the organisation's policies, procedures, national and regulatory bodies

m Working in partnership with colleagues, manage the services within company strategies including the implementation of management information system rostering and audit requirements

Service Development

a In partnership with the company directors contribute to the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services.

b In partnership with the company directors grow and develop services through