Facilities Helpdesk Manager
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Our client, a fast growing FM/ facilities management company is recruiting a Business Support/ FM Helpdesk Manager.
This is a new role and has been created help the business in two key areas;
- Management of the FM helpdesk function and team (3 staff); including recruitment, guidance, mentoring of team members and development of the facilities helpdesk function - processes, KPIs, reporting, invoicing of clients etc
- To take a lead on some other office/ business functions such as developing business processes and retaining/ gaining ISO accreditations, mobile phone contract procurement/ management and administration
A good knowledge of facilities management services, FM helpdesk/ CAFM systems and team management experience is essential.
There will be plenty of opportunity to grow your career, take on additional responsibilities and progress within this ethical, successful and expanding organization.
Please note that the job is based at the firm’s head office full time, so an easy commute to their location in the Birmingham Airport/ Coleshill, B46 postcode, M42/M6 junction area is essential.
A salary of £42k is offered although there is flexibility to £45k for an outstanding candidate. Full package, including private healthcare, is provided.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Facilities Helpdesk Manager roles across Catch 22's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £42,000 - £42,000 bracket, including retirement vesting and health parity.
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