Commercial Manager

Posted 24-Jan-2023 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland JOB DESCRIPTION
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Divisional Commercial Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Commercial Manager to join the team located in Leeds / Doncaster supporting one of the largest and highest profile accounts in our UK business.
As a Divisional Commercial Manager, you will be responsible for: Providing commercial support to delivery operations, with particular emphasis on the minimisation of risks and contribution to the long term profitable growth of CBRE through expert commercial knowledge and negotiation techniques.
Owning the commercial relationship with the customer
Leading the implementation and application of robust commercial processes throughout the account to ensure contractual compliance and adherence to company’s policies.
Supporting the strategic development of the company through commercial guidance to Divisional Managing Director.
Responsibilities
Commercial Acumen:
To act as the ‘technical specialist’ in respect of commercial issues including:
Contract terms and conditions;
Projects;
Supplier terms and conditions and order placement;
Operational Performance issues.
To be the educator of the operational and sales teams in respect of the commercial issues giving guidance, advice and/or taking leadership where required.
Building and owning a commercial relationship with the customer for commercial activities - for example SLA performance management, change control etc
Acting as a conduit between operational and functional support (e.g. finance, QHSE) teams
Business Development:
Ensuring all project tenders are submitted on a commercially sound basis.
Negotiating and agreeing terms and conditions of contract (maintenance and projects) in line with company’s policy including limiting liability and excluding all indirect/consequential type losses.
Creating open customer relationships to allow negotiations to proceed and be concluded in a mutually acceptable manner.
Operational Delivery:
Ensuring commercial elements of contracts are implemented by the Operational Teams, including uplifts, change control, invoicing, WiP, comprehensive repair funds, SLA/KPI’s, etc.
Maintaining profit margins through proper application of contractual terms.
Building key customer contacts to strengthen company’s position in the development of long-term customer relationships.
Assist in the promotion and development of Projects throughout the account.
Resolution of disputes with suppliers and customers to avoid litigation.
Supplier Management:
Procurement of suppliers to meet company’s strategic needs and in accordance with sound procurement methods.
Supporting operational teams with Supplier Relationship and Performance Management, to enhance the delivery of our customer facing obligations
Promoting the use of Preferred Suppliers.
Accountabilities Accountable to the Commercial Director and Divisional Managing Director.
Person Specification
Expert negotiating skills - able to manage conflict and contentious issues easily and confidently;
Confident presentation skills - build and maintain relationships with clients and suppliers whilst being able to have robust and difficult conversations, and able to produce documents to a high standard in terms of detail, analysis and conclusions
Capacity to be influential and amenable - win over clients, colleagues and senior stakeholders;
The capacity to prioritise and retain focus on detail, under high workload conditions;
Decisiveness and mercantile shrewdness - solid problem solving, decision making and analytical capabilities;
Superb with deadlines - meet commitments and maintain project deadlines
Ideally the post-holder should be a graduate, with at least 5 years post-graduate experience or equivalent industry experience in a commercial, financial, legal or business related field.