Workplace Ambassador

Job Purpose

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Ambassador to join the team located in London. The successful candidate will provide highest levels of client care and service to all internal employees, clients, partners and directors in line with service level agreements and set policies and procedures. Supervising all aspects of Facilities Management for the dedicated floor responsible for.

The Workplace Experience Ambassador will ensure the working environment runs smoothly and provide an effective and consistent level of service to all employees on all floor issues and to provide the highest levels of client care and service to employees and guests. The scope of activities is extensive and should be aimed at supporting the floor users and enhancing the working environment

They will ensure that the working floor operates as smoothly as possible, so that employees are not distracted from their own work by having to deal with facilities related issues. The role will act as a ‘one stop shop’ for user on all facilities services

Key Tasks

Responsibility of dedicated floor ensuring full understanding of all service lines.

Responsibility for managing the reception desk 2-3 days a week / covering any holiday shifts in the reception team

Being day to day contact to ensure no client escalations

Carry out proactive floor reviews, logging tickets with suppliers (via SI7) and liaising with suppliers to ensure issues are resolved, escalating to the Workplace Experience Supervisor.

Submission of daily floor checks highlighting any issues and resolution

Monitor/ Manage the Space utilisation on the floors, working with workplace solutions and assisting with moves, where required

Management of Contractors on dedicated floor, ensuring service provided is to a high standard and within agreed SLA’s and KPI’s, escalating to Assistant FM

Review SI7 WO reviewing open and ensuring issues are addressed through to completion

Provide IT & technology trouble shooting / first level support

Building Relationships with all partners and key contacts on your floors

Provide administrative tasks to support Facilities Management team such as (but not limited to): updating team photo’s

Assist the Workplace Experience Supervisor in carrying out new starter building tours and inductions.

Awareness of General Health and Safety management of the building. Logging any issues and escalating to Workplace Experience Supervisor

Identify and submit hazard reporting following workplace floor checks.

Education

General Education GCSE, minimum 5 at pass levels required.

Skills

Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM.

Strong PC skills, MS Office

Self-motivated and resourceful

Good administrative skills

Well organised and good prioritisation and planning skills

All services are delivered in a confident and efficient manner

Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.

Good General Knowledge on Excel, Word and Emails

Self-motivated with good written and verbal communication skills

IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software

Able and flexible handling a wide variety of items daily

Ability to work under pressure

Able to communicate with all levels of staff in a polite and efficient manner

Strong proven Customer Service experience

Ability to prioritise workload to effectively meet deadlines

Knowledge

Knowledge and awareness of the Service projects and facilities management industry

Experience

Administration and customer services experience with the ability to communicate at all levels

Aptitude

Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner.

Good organisation and forward planning skills.

Results driven.

Adaptability.

Team player

Must adhere to CBRE RISE values at all times

Proven record of providing excellent internal and external customer service

Ability to respond effectively to highly sensitive issues.

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.

Scope

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Errors in judgment may cause short-term impact to co-workers and managers.