Customer Support Specialist

About Us

YMCA Awards is part of Central YMCA – the world’s first YMCA – a national charity that’s been helping people make positive changes in their lives since 1844. We’re experts in education, health and wellbeing with over 20 years’ experience developing UK-regulated and globally-recognised qualifications.

We work closely with industry experts, employers and training providers to make sure that our products and services deliver life-changing opportunities. With over half a million qualifications awarded, 300,000 people have advanced their career with YMCA Awards.

Central YMCA is a national charity focussing on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.

Our Commitment to Equality
Central YMCA is open to applications from all backgrounds. We are committed to equity, acceptance, and inclusion, and provide everyone who works with us the opportunity to reach their potential. Our doors are open to all and if you connect with our mission, vision, and values, we welcome you to come and be part of our team.

About the Role

We are looking for a Customer Support Specialist to join our YMCA Awards team in Central London. This is a remote role but you must be UK based and have right to work in the UK.

Our Customer Support Specialists are part of our Customer Operations team. Building strong, positive relationships with our training providers, they answer questions about our products and provide support using our systems and services.

The successful candidate will be able to:

• develop and maintain strong working relationships with customers
• work with others across YMCA Awards and the wider Charity
• communicate confidentially over the phone and in writing
• keep up to date records of correspondence with customers
• process a variety of administrative tasks

This role is essential to our commitment of delivering exceptional service to our customers and we’re looking for a highly motivated, enthusiastic person to join the team!

What we offer

• Up to 30 days annual leave plus bank holidays
• Pension Scheme
• Life insurance
• An effective, free, and confidential Employee Assistance Programme which includes a number of counselling sessions for both you and your immediate family
• Learning and Development Opportunitites
• A real opportunity to impact change in the community

About You

You’ll be passionate about delivering outstanding customer service, be outgoing and have an upbeat personality. You don’t need to know about all of our products and services but you’ll be keen to learn.

An interest in Fitness and Physical Activity may also be an advantage as many of our products and services focus in this area.

So, are you...

• Comfortable building relationships with both internal and external stakeholders?

• Passionate about helping others and able to provide excellent customer care?

• Someone with a hands-on, highly collaborative attitude?

• Highly organised and focused on work quality, with a strong attention to detail, and able to complete varied tasks within agreed timeframe?

This could be your chance to join our innovative team and to do something great for yourself – and for others. If this sounds right for you, click apply and register your details today!

If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.

For any individual who will be working with us, all recruitment and engagement processes will be subject to pre-employment checks (including referencing and an appropriate level of disclosure via the Disclosure and Barring Service).