Field Operations Manager (CDM) - Cardiff

Location – this role is based in the Cardiff area

At British Gas, we’re helping create a more sustainable and inclusive future that supports our communities, our planet and each other. Our culture embraces autonomy, giving you the freedom, power, and tools to make the right decisions. We’re passionate about delivering great customer outcomes whilst also creating a safe environment for our colleagues and our customers.

To do this, we are interested in attracting leaders into our business who have diverse sets of experience and backgrounds, which can build a creative, inclusive and equitable culture. Above everything, if you can lead, motivate and empower people to be the best they can be, then we want to hear from you.

The role of a Field Operations Manager is to lead, inspire, engage and develop a diverse skilled team of in-home experts to deliver the highest standards of customer satisfaction, quality, efficiency and safety, in order to achieve business targets.

We want you to help us think differently; we’re not looking for you to fit into our culture; we want you and your diverse experience to add to it. We need individuals who can drive a culture of service excellence in a dynamic field environment, where customers are treated fairly and properly informed.

You’ll do all this whilst working for a company that provides colleagues and their families with wellbeing resources, great approaches to flexible working, career progression and a highly competitive benefits package

Interested? As one of our front-line leaders you will role model and lead a coaching culture that allows your team to deliver high quality customer service and perform at their best. In addition, you’ll lead your team through the deployment of large-scale transformation projects, including delivery, embedding and use of new field technologies. To enable you to succeed, the right candidate must be able to demonstrate strong leadership experience of diverse teams.

How you’ll do it!

A passion for people and a honed ability to lead, motivate and engage a remote field-based team is key, as is an ability to drive great customer outcomes through outstanding people, communication and problem-solving skills.

So, if you have experience of managing a wide range of stakeholders plus the ability to remain resilient, adapt and lead through fast paced change we want to hear from you!

✌ We’re looking for people to add to our culture – not fit in with it. We are building the workforce of the future, to power the planet of the future. We’re building a team that reflects the diversity of our customer base. A family of unique individuals from different backgrounds, who are proud to share our own unique ideas, perspectives and experiences.

We are incredibly proud to not only have been recognised as a disability-confident employer, but also to have been recognised by The Times for being one of the Top 50 Employers for Women.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.