Training & Development Manager

Your role @Chanel: Working hand in hand with the Fashion Training Lead, UK Fashion Boutique Management and Head of Fashion Retail you will develop & deliver strategic and effective learning solutions in response to the needs of the in-store teams with a focus on supporting our Boutiques. You will lead a team of Retail Learning Partners in the identification, creation and delivery of impactful learning solutions in their dedicated Boutiques. Training solutions will be predominantly delivered in-store using varied formats and delivery methods including briefings and coaching. You will drive a positive and open dialogue to capture the ongoing needs of the Boutique Teams and work with agility and adaptability in delivering training to meet their priorities. You will support in growing in-store learning culture, creating consistent learning moments across the network and establish a strong connection between Training and Fashion Retail teams. The role supports our Fashion Retail network in the UK and Ireland and demands a strong knowledge of all product categories and the CHANEL client experience as well as expertise in coaching. The role will manage the in-Boutique Learning Partners directly, supporting their growth and development and working collaboratively to build consistent processes and learning solutions across the Boutique networks. You will work collaboratively with the broader fashion division within the UK and connect with Global counterparts where relevant. You will act as a key ambassador for fashion training and drive blended learning culture and positive engagement with all training initiatives. You will also act as a representative for UK Fashion Training during Global Seminars, endorsing our innovative and inspiring learning approach. The role is based in the UK and involves national and global travel.
What impact you can create at Chanel:

• Co-develop the core training curriculum for the year ahead in line with strategic training priorities, creating a continuous feedback loop from the Boutiques to the business.
• Manage the in-boutique Retail Learning Partners, supporting their growth and development, whilst working collaboratively to build consistent processes and learning solutions across the Boutique networks.
• Collaborate with the Academy Training team in the successful design, development, and facilitation of training solutions for CHANEL Boutique employees.
• Alongside the Retail Learning partners, play an integral role in the onboarding path of New Starters – providing product knowledge & client experience training as well as engaging a self-led learning mindset from the start of their employee journey.
• Create engaging, outcomes-driven, and experiential learning experiences and to support in the implementation of blended learning solutions.
• Ensure that training and development programs are consistent with the CHANEL mission and culture.
• Participate in the preparation and delivery of Collection Training to ensure alignment of messages across UK Boutique network. Responsible for ensuring strong follow-up and embedding of knowledge in-store.
• Drive connectivity between Academy and Fashion Boutique network.
• Measure and report on effectiveness of training delivered both in the Academy and in-store
• Embed digital learning culture in-store and inspire teams to take initiative with Inside Fashion Learning app.

What you will bring to the role:

• Positivity, curiosity and embraces change
• Experience in training design, facilitation and coaching
• An approachable, unflappable, collaborative and team focused demeanour
• Experience in leading and developing a team
• Great influencing skills – engaging others in the power and importance of learning
• Ability to build relationships quickly, showcasing strong listening and communication skills
• A personal passion and deep knowledge of Fashion
• A self-motivated, independent thinker with lots of initiative
• A commitment to self-learning and the ability to inspire others in their own learning journey

You are energised by:

• A deep care of developing people and a committed advocate for change within the business
• Engaging your empathy to really understand the needs of our people
• Working in fast-paced and diverse environments
• Passionate about learning with exceptional facilitation and training delivery skills
• Influencing and inspiring others from leadership to peers to external partners
• People and creative minded
• Ideas and solutions driven
• Freedom, autonomy and ownership

What you would gain from this experience:

• The opportunity to work with an energising, ambitious, and passionate team that drives human connection and learning throughout the organisation
• The opportunity to be creative and inspire others within one of the most well-known luxury global brands, working directly with the teams at the forefront of our Fashion Division
• The satisfaction of supporting retail teams to grow and flourish
• To contribute to a world leading standard of luxury client experience
• The opportunity to contribute to an ever growing and exciting culture of learning & development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.