Support Worker
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Position Overview & Specifications
About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Housing & Homelessness Services
A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.
Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.
About the Job
We are looking to employ two dedicated individuals to join our skilled team of workers, supporting people moving through our pathway of temporary accommodation and outreach support.
Our base in Ashington provides short term 24/7 supported accommodation for up to 22 people with additional accommodation throughout Northumberland on an outreach basis dependant on need.
Working with our team you will be expected to have a case load of around 10 or more people. Supporting with low to high presenting needs in a person-centred way, focusing on their strengths and skills to improve their quality of live, maximise benefits, access and support to employment and training, develop links with recovery communities and services and effectively move on into their own accommodation.
You will be expected to work as part of a team or on your own, ensuring the safety and security of people accessing our services and in line with Changing Lives values, goals and associated regulations.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Support Worker roles across Changing Lives's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,250 - £20,250 bracket, including retirement vesting and health parity.
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