Commercial Operations Manager

Checkit’s Commercial Operations team play a vital role in our Growth function and directly contribute to the overall success of the company, by working directly with existing customers on renewals and upgrade requests and by helping our Sales teams to win business by supporting on bids and tenders. Reporting to our VP for Go-To-Market (GTM), this role involves leading on requests for proposal, quotations, bids and tenders for prospective new customers, and is also responsible for working closely with existing customers, managing contracts, handling renewals, and looking for opportunities to increase recurring revenue. It also covers elements such as pricing, discounting and contract structure, along with the negotiation of contract terms & conditions. This is a varied, stretching and exciting role, which has a real and significant impact on Checkit’s profitability.
We’re looking for an experienced person who has a background in contract management, contract renewals, pricing terms negotiation, bids, tenders, quotations and RFP. We need someone accomplished in the use of both Salesforce (or a comparable CRM system) and advanced Excel. The role is mainly home based with a visit to our Cambridge office (and occasionally our other offices in London and Hampshire) once a fortnight on average, so we need someone based within easily reachable distance of Cambridge.

What you'll be doing

• Managing the Checkit Connect rolling contract management programme, ensuring that all annual contract summary documents for existing customers are issued in a timely manner.
• Responding efficiently to existing customer requests for contract ‘add-ons’.
• Drafting, reviewing, amending, approving and issuing quotes using Salesforce.
• Ensuring that pricing, discounting and contracting processes are systematised and adhered to for new and existing customers.
• Ensuring that the business’s commercial terms are adhered to as regards contract formation, contract upgrades, billing, termination, etc.
• Negotiating commercial terms with existing customers.
• Using best endeavours to prevent churn from customers who have given notice.
• Ensuring that customer orders for services are received in a timely manner.
• Driving Annual Recurring Revenue (ARR) by identifying and actioning customer upsell opportunities.
• Authoring and regularly reviewing & updating Commercial Operations’ standard operating procedures
• Directly delivering and/or assisting the sales team with the development of commercial proposals and business plans.
• Continually driving process efficiencies in business systems, particularly Salesforce, including updating price books and quote templates in Salesforce.
• Undertaking surveys at prospective customer sites and formulating detailed proposals.
• Maintaining Commercial Operations quality documents and participating in ISO9001 quality audits, as required.
• Ensuring Customer questionnaires are responded to in a timely manner.
• Line managing, coaching & developing the Contracts Administrator.

What we're looking for

• No specific qualifications are required however a degree in Business, Economics, Marketing or a related subject would be advantageous.
• Strong understanding of contract management processes.
• Experience of producing bids, tenders and Requests for Proposal.
• People management experience, or the desire to move into a people management role.
• Strong attention to detail, with good planning and scheduling skills.
• Strong financial and commercial awareness.
• Proven excellent communication skills across all levels, both written and verbal.
• Excellent numeracy and advanced Excel skills, with the ability to write complex formulae in Excel (e.g. VLOOKUP, INDEX, IF statements)
• Ideally experience of programming and query writing using Salesforce, or another CRM.
• Ability to effectively organise, prioritise and work under pressure and to deadlines.
• Experience of working collaboratively across functions and teams.
• Self-motivated and willing to take on responsibility.

What's in it for you

Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:

• Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge
• Your birthday off in addition to your annual leave allowance
• 2 mental wellbeing days off per year, to take the time to reset and look after yourself
• Life insurance at 4x your basic salary
• Up to 20 paid sick days in any rolling 12 month period
• Income protection insurance to pay your wages if you need extended time off work due to illness
• Health cash plan to help with the costs of optical, dental and support for your mental wellbeing
• Access to Help@Hand health & wellbeing app
• Contributory pension scheme
• Share award scheme, allowing you to be rewarded for our future success
• Enhanced maternity and paternity pay, and paid loss of pregnancy leave
• Up to 60 days “work from anywhere” per year, allowing you to work from overseas
• Unlimited access to thousands of courses on LinkedIn Learning, and Pluralsight for tech roles

In addition, we have a remote-first, work-where-it-works culture, meaning that in most jobs, you’ll be able to work from home for the majority of the time, going to one of our offices in Cambridge, Fleet or London only when you need to collaborate with your team.

About Checkit

Checkit optimises the performance of people, processes and physical assets with connected digital solutions. We help companies with remote, deskless workforces to schedule, manage and analyse the activities of their teams to deliver improved productivity, engagement and cost savings. Via digital assistants that provide guided workflows, powerful dashboards that provide insights into critical activities and bring dark operations to light, and smart sensors that monitor critical assets and building facilities, we give leadership teams the ability to schedule and plan activity, and know what is happening as it happens, while making life much easier for their teams at the frontline. These real-time workflow, monitoring and analytics services enable safe and productive work, efficient operations and data-driven insight to continually improve performance in large, complex organisations.
We work across four main sectors – healthcare, pharmaceutical, life sciences and biotech; facilities and building management; retail; and hospitality. We help our customers with challenges as diverse as keeping vaccines at the correct temperature; reducing stock loss and waste for food retailers; reducing time spent on audit and compliance; repurposing tens of thousands of working hours previously spent on tasks we now automate; and monitoring best practice and care quality. Our clients include many NHS trusts, BP, Waitrose / John Lewis Partnership, Sodexo, Hallmark Care Homes and Center Parcs.
Checkit is a publicly traded business headquartered in Cambridge, UK, with its operations centre in Fleet, UK and a US operation based out of Tampa, Florida. We currently have over 185 employees and are growing rapidly.