Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
You should be customer focused and want to help with the continual development of this busy Centre. During initial training, customer contact will be mainly on the phone. As your knowledge increases you will cover face to face services at Bodicote House. Duties will also include e-mail and written correspondence.
You will be the first point of customer contact, processing and resolving enquiries covering a wide range of council services. The customer service advisors are required to seek and interpret complex information, provide advice and be willing to research when necessary to resolve challenging problems. The Person You will be well organised, and have a positive, ‘can do’ attitude. Previous customer service experience is essential along with good communication skills and a good sense of humour. To succeed in this challenging role, you must be flexible and able to demonstrate the skills necessary to work under pressure within a team environment.
You will be required to work at Bodicote House, Bodicote. The Benefits The Council is an equal opportunities employer and has flexible working practices.
- A generous annual leave entitlement
- Opportunity to join the Local Government Pension Scheme
- Cycle to work scheme
- Incremental pay award (awarded annually in April after one years’ service)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Cherwell District Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,423 - £26,823 bracket, including retirement vesting and health parity.
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