Specialist Customer Service Representative

Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Winsford Library.

This is a 18.5 hour temporary 12 month position to cover maternity leave.

Pattern of hours:

Week 1

Week 2

Av

Mon

off

Mon

off

Tue

off

Tue

off

Wed

9-5

Wed

off

Thu

9-5

Thu

9-7

Fri

12-5

Fri

12-5

Sat

off

Sat

9-1

Hours

19

Hours

18

18.5

For more information please see www.cheshirewestandchester.gov.uk or contact Claire Mickleburgh on claire.mickleburgh@cheshirewestandchester.gov.uk or 01606 275065.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.