Customer Service Representative Virtual Hiring Event

Summary

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

The Customer Service Representative (CSR) operates at the retail facility and provides exceptional customer service, while accurately transacting sales of fuel & merchandise and maintaining a clean & safe work environment for all. The Customer Service Representative works in support of the station manager in the completion of all store level tasks. CSRs perform a variety of activities related to different areas of the station including food preparation, cash register duties, customer service, general housekeeping and other related functions.

Job Expectations

• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.

• Maintain neat appearance and good personal hygiene in compliance with CSI image standards.

• Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.

• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.

• Ensure proper sanitation and food handling, preparation, storage and disposal procedures are followed in accordance to the county regulations.

• Follow federal law and company standards on carding customers for all age restricted products sold at the stations.

• Work professionally with vendors and contractors

• Regular and punctual attendance.

Essential Functions:

• Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.

• Conduct all point of sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.

• Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.

• Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.

• Prepare food and hot beverage products. Effectively manage foodservice and beverages to ensure maximization of sales and minimization of loss through continuously checking product levels and re-stocking as needed.

• Actively promote store specials and other marketing programs.

• Cross-check price of delivered goods for accuracy.

• Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.

• May perform other duties as assigned by management.

What to prepare

• Resume

Preferred dress code

Casual (come as you are, but please be presentable)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.