Customer Service Advisor

Chubb Fire & Security is currently recruiting for a full time, permanent Customer Service Advisor to join our Customer Contact Centre in our Blackburn office (BB1 2PR).

Working Hours: 37.5hr week Monday to Friday 9am-5pm (or 8am-4pm / 10am–6pm etc) | Salary: £20,500 per annum with ongoing opportunity to progress within the team.

The main goal of your role will be to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You will be working with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers, where you will carryout a number of customer service-related tasks, from receiving general enquiry calls to filter out to our branch network and booking emergency Engineer call-outs. Through to working with Engineers to organise and plan customer site visits via both telephone and email channels.

• Respond to all inbound calls in a dedicated, professional and effective manner, working to agreed response times
• Deliver excellent service to all internal and external customer
• Maintain company standards of customer relationships and confidentiality
• Accurately record information, ensuring it’s processed correctly
• Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure)
• Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery and to comply with the escalation procedures in place

• Possess some customer service experience, with a passion for delivering first class service
• Be a proactive individual with strong telephone and communication skills
• Good IT skills, experience of MS office
• Ability to prioritise and work well under pressure
• Be able to work in a team and communicate effectively with members of their own team and others

• £20,500 with ongoing opportunity to progress within the team
• Generous pension scheme
• Fully funded study (Employee Scholarship Scheme)
• 25 days holiday plus bank holidays
• Benefits Central Platform hosting employee reward and recognition initiatives PLUS health and wellbeing resources
• Free On-Site Parking
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

We welcome applications from talented Call Centre Agents, Customer Service Advisors, Customer Advisors, Contact Centre Advisors who live in a commutable distance to Blackburn (BB1 2PR), this could include Preston, Chorley, Burnley, Darwen, Leyland, Fulwood, Rawtenstall, Great Harwood, Bolton, Horwich, Clitheroe, Nelson, Longridge or Whalley.