Engagement Manager

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Reporting to the Blue Planet International Sales Leader, as an Engagement Manager, you will be responsible for establishing an overarching strategic account plan that will map customer corporate goals to their initiatives and budget across IT, Network & Operations, with a focus on differentiating Blue Planet’s value proposition and developing and converting qualified pipeline.

• You will be responsible for executing on the Blue Planet GTM sales strategy which includes building a customer pipeline, managing all customer interactions and negotiations, driving solution level sales, and engaging key influencers and decision makers.
• You will identify ways to accelerate goal attainment and reduce time-to-market; thinking outside the box to drive creative outcomes in order to deliver on quarterly and annual sales targets and business plans.
• You will accurately set and manage both internal and external expectations required to drive long, complex, and high-value sales cycles.
• You will develop strong customer relationships at all levels and across Business Units, IT, Network and Operations.
• You will have a major influence on our global product portfolio roadmap requirements, as well as global marketing plans.

What Does Blue Planet Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines in a dynamic environment.
• Customer first mentality – what’s important to the customer is also important to you. You make getting things done a priority.
• Agility – you are readily able to make key decisions and manage competing, sometimes stressful and ever-changing priorities.

• Communication expertise – you have the ability to influence at all levels and tailor your approach, message and ideas to the audience to ensure understanding and agreement.
• The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
• Relationship builder – with an ability to build authentic connections at all levels of the business, you’re able to get work done quickly through others.
• Problem solver – you take pride in your ability to readily find solutions to complex issues.
• A commitment to ongoing learning – with a commitment to maintaining and enhancing your skills related tools, methods, techniques and delivery practices.

The Must Haves:

• Bachelor of Science/Engineering or related technical degree coupled with in-depth knowledge of the telecom industry technology, infrastructure, network management, automation/orchestration, inventory, and operational support/billing support (OSS/BSS) systems
• Significant experience providing complex and high-value solutions to Tier 1 Communication Service Providers (CSPs) in the International region.
• Proven history in working with large complex organizations, internal and external, in defining new OSS Use Cases and their value.
• Proven Success at building and hitting multi-million $ annual quotas.
• History of building winning teams to drive world class results.
• Proficiency with Microsoft Office Suite and Salesforce.com.

Assets:

• MBA

Why Join Blue Planet, a division of Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.