customer relations
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Location
Brixton
Business Area:
Picturehouse Cinemas
Job type:
Flexible Hours
Salary:
10.05
Contact email:
Ritzy@Picturehouses.co.uk
Job ref:
032915
Published:
about 1 year ago
The Ritzy is a 5 screen cinema in the heart of Brixton, the building is grade 2 listed and one of only a few purpose built cinema's still in existence in the country.
Being in the heart of Brixton means putting the community first in all we do from Independent films to a full diverse events program at our iconic bar 'upstairs at the Ritzy'.
As a Customer service assistant you will be responsible for keeping the heart of what we do beating with an infectious attitude and personal professionalism.
Your role includes:
To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.
Passionate about excellent customer service
Confident in communication with customers and colleagues
Works effectively as part of a team
Adaptable and flexible to changing circumstances
Resourceful and able to work under pressure
Available to work at key business times i.e. evenings and weekends
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Culture & Entertainment
Based on transatlantic hiring benchmarks for customer relations roles across Cineworld Cinemas's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Culture & Entertainment.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,904 / yr bracket, including retirement vesting and health parity.
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