Customer Service Assistant
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Position Overview & Specifications
Location
Ashford
Business Area:
Picturehouse Cinemas
Job type:
Flexible Hours
Contact name:
Joseph
Contact email:
ashford@picturehouses.co.uk
Job ref:
050236
Published:
10 days ago
Picturehouse Ashford
https://www.picturehouses.com/cinema/ashford-picturehouse
In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, our cinemas show live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Bolshoi Ballet, theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.
Food and drink are integral parts of the experience here at Picturehouse with Cafés, Bars and Restaurants in many of the venues, making each cinema an exciting social hub within the communities.
Picturehouse Ashford is part of Picturehouse Cinemas who operate 26 cinemas across the UK and are a stand-alone division of Cineworld PLC.
Vacancy
We are looking for an experienced and enthusiastic Customer Service Assistant with food and beverage, customer service and cinema experience who can bring the Picturehouse way of working to this established venue.
Please note there is a requirement to work 16 hours per week over any of the seven days with regular work at evenings and weekends.
We offer an hourly rate of £9.80 plus bonus opportunities for this role.
Location
The Customer Service Assistant is based at Picturehouse Ashford, Elwick Place, Ashford, TN23 1AE.
Application
To apply for this position, please complete the full application.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Culture & Entertainment
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Cineworld Group Plc's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Culture & Entertainment.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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