Customer Services Representative

Advert: Customer Services Representative

£23,500 + benefits

Fixed term contract

4-day week trial for 6 months

Wimbledon (hybrid working)

Do you want to be part of our super exciting 4-day week trial? If so, please submit your CV today. Following the positive results of trials around the world we decided to pilot the 4-day week at the CIPD. How does the 4-day work week work? The 4-day work week means working for four days and having three days off.
This is an exciting opportunity to join our Customers Services team in the Membership department. Our experienced Customer Service Managers will help you to develop your knowledge of CIPD products and services by providing an in-depth training and ongoing support. You’ll also have an opportunity to work in a flexible and hybrid way, meaning mostly remote with occasional get together days in our London office. Lastly, our commitment to wellbeing means you’ll have an opportunity to stay fit, improve mental health and earn rewards.
What You’ll Be Doing

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Building, developing, sharing and maintaining in depth CIPD product knowledge to provide a knowledgeable response to customers and so provide an added value service.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research.
• Working collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with CIPD Customer Service Standards and external regulations.
• Seeking and recording information on customers, including feedback comments on quality of service and ideas for new products and services, and suggest ideas for improvement.
• Using a range of computer applications to accurately enter and amend customer data, processing financial and other transactions, and building an accurate customer database.
• Carrying general administration activities including generation of customer letters

What You’ll Need To Be Successful

• Passionate about delivering exceptional service and putting customers first
• Confident, clear and concise communication skills
• This role involves a high level of inbound calls therefore excellent telephone call handling skills are essential. This includes questioning, probing, listening, establishing rapport, matching and closing.
• Ability to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Strong attention to detail and accuracy to preform administrative skills.
• Flexibility in response to changing priorities and needs, and ability to demonstrate a ‘can do’, solution focused approach.
• Willingness to acquire new competencies and accept new challenges.
• An aptitude for learning new IT systems quickly.
• Able to understand and implement operational processes and procedures and an ability to cope with change.

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of nearly 160,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability. There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this sounds interesting, APPLY TODAY!
CIPD: valuing everyone as an individual! The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Please note, we reserve the right to close or extend this position depending on application numbers. To avoid disappointment, we encourage you to submit an application as soon as possible.