IT Senior End User Computing Field Engineer

Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.

We have an opportunity for a IT Senior End User Computing Field Engineer to join their team of staff in the IT department. The successful candidate will be based in Glasgow and surrounding areas (office based), frequent travel also required to other Hospital/corporate & 3rd party sites.

This is a Full Time role for 37.5 hours a week.

Applicants should meet the following criteria:

• Good (3+ years) experience in End User Computing role or Desktop Support role within a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ different locations) organisation
• Good (3+ years) experience in EUC technologies such as, group policy management, Windows 7/10, Physical hardware, Active Directory, Office 365, Programming/Scripting, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
• Some (1+ years) experience in image design and deployment technologies
• Some (1+ years) experience in vendor patching and patching technologies (Microsoft, 3rd party)

Duties of this role include:

• Manage and co-ordinate tickets, workload, activities, and travel of the End User Computing Field Engineer team.
• Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
• Resolve EUC issues and escalations within defined timescales
• Ensure that all work is properly logged and prioritised
• Resolution of EUC-related incidents and problems
• Out of hours support where necessary
• Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
• Configuration, support and development of secure EUC platform
• Support the delivery of major EUC projects and change programmes
• Follow and develop processes within your team
• Travelling to sites when required
• Sufficiently support the Service Desk to ensure that SLAs are met
• Ensure all phases of project work are documented to encourage knowledge transfer
• Provide occasional “remote hands” assistance to other teams within the wider Technology/IT department

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Life insurance
• One paid charity/volunteer day per year
• Extensive rewards and voluntary benefits including blue light card
• Free wellbeing services
• High Value Employee Referral Scheme
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”