Adviser

Consumer Advisers

We are looking for enthusiastic individuals to provide consumer advice to clients via telephone and digital channels throughout Wales and England as part of the Citizens Advice Consumer Service.

Looking for a career with a work-life balance?

Our work hours are 9-5, Monday to Friday, with no evenings, weekends, bank holidays, or sales! You will receive a generous 30-day annual leave package in addition to Bank Holidays. We are a Real Living wage employer offering a competitive starting salary, and we’re proud of our strong development culture with frequent opportunities for training and career progression. We’re looking for people with a background in customer service who enjoy helping others and problem solving. If this sounds like a good fit and you’d like to know more, we would love to hear from you.

Hours: Full-Time- 37 hours per week; Monday - Friday

Salary: £20,972

Holidays: 30 days annual leave per annum, plus Bank Holidays

Closing Date: 24.04.2023

Start Date: 9.05.2023 (Fixed Start Date)

Interview Date: 20.04.2023, 25.04.2023 and 26.04.2023

Location: Barry- Office Based

Qualifications and Skills.

The successful candidates will:

• Have experience delivering excellent customer service in face-to-face, telephone or other digital environments.
• Have excellent communication skills.
• Have good data entry and IT skills.
• Welsh language applications are highly encouraged

Benefits:

We offer an attractive remuneration package with excellent terms and conditions of employment, including:

• Competitive starting salary
• Excellent work life balance
• Frequent training and career development opportunities
• Pension scheme
• Employee Assistance Programme

Job Duties:

• Answer incoming customer enquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with policies

Application:

Please refer to our website for further information www.cacv.org.uk

Application by sending a CV and a cover letter of no more than 250 words detailing why you are interested in the role, explaining what you will bring to the role and organisation, and why your skills, experiences and interests are suitable for a role as a consumer adviser with Citizens Advice Cardiff & Vale.

CV and cover letter to be emailed to recruitment@cacv.org.uk

The project has been supported by the European Regional Development Fund through Welsh Government.

Job Types: Full-time, Permanent

Salary: £20,972.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Wellness programme

Schedule:

• 8 hour shift

Application question(s):

• Why are you interested in the role?
• What will you bring to the role and organisation?
• Why are your skills, experience and interests suitable for a role of adviser at Citizens Advice Cardiff & Vale?
• We will guarantee an interview for applicants from diverse communities. If this applies to you, please let us know here.

Work Location: In person

Reference ID: Adviser May 2023
Expected start date: 09/05/2023