Dementia Welfare Benefits Caseworkers

Position: Dementia Welfare Benefits Caseworkers

Location: Birmingham

Closing date: 24 April 2023

Job title:
Dementia Welfare Benefits Caseworkers

Location:
Birmingham

Salary:
£27,599.40 to £29,234.24 per annum

Salary pro rata:
Yes

London allowance:
No

Hours per week:
Role 1: full time 36.5 hours

Role 2: full time 36.5 hours

Role 3: part time 20 hours

Type of contract:
Permanent

Closing date for applications:
24th April 2023

Closing time:
12:00

Interview date:
3rd May 2023

For a job pack contact us at j.priest@bcabs.org.uk

Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers. This is an exciting opportunity for experienced advisers who have a strong background in the delivery of high quality advice and a good working knowledge of welfare benefits.

We are looking for enthusiastic caseworkers to create a new team to provide this service. The post holders will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. Advice will be delivered virtually according to the service user’s needs and preferences. This will include phone, secure email or secure video calls.

The post holder will also help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes. Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.