Help to Claim Supervisor

Position: Help to Claim Supervisor

Location: Remote or hybrid (to be negotiated)

Closing date: 16 March 2023

Job title:
Help to Claim Supervisor

Location:
Remote or hybrid (to be negotiated)

Salary:
£30,151 - £32,020 (dependant on supervision experience)

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Fixed term

End date of contract :
2024-03-31

Closing date for applications:
2023-03-16

Closing time:
17:00

Link to job pack for application :
https://www.citizensadvicecw.org.uk/pages/category/paid-roles/

The opportunity You will provide leadership and technical supervision for our remote Help to Claim team ensuring quality standards and targets are achieved. You will be an experienced Help to Claim Adviser and will lead by example, by advising clients, working collaboratively with other departments and volunteers and supporting your team. This role forms part of the national Help to Claim service, which is open between 8am and 6pm Monday to Friday.

The ideal candidate Ideally you will be an experienced Help to Claim Supervisor/Team Leader or an experienced Help to Claim Adviser who has proven ability to supervise and support a team. You will have excellent interpersonal and organisational skills and will fully understand the challenges of dealing with complex benefit queries over the telephone or web chat.

Who we are

We are a locally based advice charity that is part of the Citizens Advice network and operates across Cheshire West. We have over 80 employees and volunteers with central offices in Chester and Winsford. As an employer we offer flexible working wherever possible, and an enhanced holiday (28 days plus Bank Holidays) and contractual sick pay entitlement. We are committed to supporting our workforces' health and wellbeing and provide support, coaching and mentoring for everyone.

Deadline for applications is Thursday 16th March 2023 at 5pm. Interviews will be held w/b 20th March 2023.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.