Account Manager

We currently have an opportunity for an Account Manager / Account Director to join our team within the Oxford Group.

The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to large international organisations.

This is an office-based role and the candidate can be based in OG offices in the UK or France. We are flexible with the location.

The Account Manager is accountable for the retention and growth of an existing portfolio of The Oxford Group clients, representing up to 15% of the revenue of the company. It is the role responsibility to increase the annual revenue and margin of the portfolio focusing on business development activities. It is also the role responsibility to drive the success, quality, and impact of the services delivered by The Oxford Group to their clients.

The Account Manager acts as a strategic thought partner working hand-in-hand with the client to develop the managers and leaders in their organization. The Account Manager ensures excellence of Client experience is achieved in all our Clients interactions from initial introductions through to delivery and follow-up.

If you are interested in making an application please submit your CV with a covering letter/email to recruitment@oxford-group.com

• Role profile
  (PDF, 113.65kb)
• Role profile
  (PDF, 205.09kb)

About the role

What you’ll be doing:

• Client experience: Create the mindset across The Oxford Group teams to deliver excellent client experience. Builds and nurtures trusting relationships with our clients and develop a deep understanding of both organizational goals and key contact’s personal goals.
• Client strategy: Define & drive an account growth strategy and action plan. Maximise the impact/value/time we have with our clients.
• Commercials and Sales: Secure and grow revenue from existing clients. Achieve individual sales targets and company profitability targets. Negotiate annual price reviews with the Clients. In conjunction with Group Legal and Head of Finance, Commercial and Legal ensure clear contract and terms and conditions are established at the start of a project and are respected throughout the lifecycle of the Client’s project.
• Business Development: Develop new business within existing clients by promoting The Oxford Group new products, through cross selling and leveraging The Oxford Group network of consultants and partners to generate new opportunities. Lead proposals and RFP responses for existing Clients. Work to expand The Oxford Group footprint through networking and referrals.
• Client Consultancy: Support our clients to understand their needs, provide expertise, and add value by challenging them to think differently. Leverage knowledge of management and leadership development trends and innovations to recommend and agree solutions which will best meet the Client objectives.
• Project Accountability: Set up and empower Client project teams for success. Delegate responsibilities for the running of the programs. Drive best Client experience mindset and collaboration across OG.
• Business Planning and Reporting: Take an active role in business planning activities and provide regular reporting information as required. Share client insight, trends to inform our future thought leadership / product focus / so we can respond proactively to their needs.
• Continuous improvement: Contribute to a continuous improvement mindset within the OG team

For further details, please see attached the Role Profile.

About you

Attributes we are looking for:

Extensive account management, commercial and sales experience in the L&D industry with a track record for achieving sales growth and profitability targets

Ability to oversee large scale learning and development projects, maintain senior relationships within large organisations and be commercially astute

Excellent communication skills (face to face and virtual)

Exceptional organisational skills

Interpersonal sensitivity

Resilient with the ability to thrive in a busy working environment.

Experience in a global/international learning and development role managing senior stakeholders

A global mindset

Experience working with and utilising technology to aide efficiency and communication and strong technical and social media skills and knowledge Professional Service s or B2B business experience

Our Story And Mission

The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to large international organisations. We have a well-earned reputation for quality, professionalism and working through long term partnerships with clients. Our programmes blend innovative experiential learning with deep personal insights, coaching and work-based learning. We are a City & Guilds business, a global leader in skills development.

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV with a covering letter/email to recruitment@oxford-group.com