Hotel Duty Manager

CitySuites is seeking an enthusiastic Duty Manager to assist in leading the team in delivering services over 350 units of studio, one Bedroom apartments, two Bedroom apartments and three Bedrooms apartments. In this role you will be working closely with the Operations to oversee the day to day running of the building. As part of the Management Team you will be responsible for consistently delivering excellent customer service with an informed, friendly and effective approach. The ideal candidate will be an enthusiastic individual who is passionate about hospitality. You will need the abilities to plan, organise, direct and co-ordinate activities to accomplish stretching business objectives.

Working Hours

The Operations Team and the Front of House Manager will provide residence reception cover between 6am to 11pm Monday to Sunday. The working hours per week will be 40 hours but must be willing to do more if needed.

Your key responsibilities will be:

Customer Service

The customer proposition will be market leading with unchallenged service standards in the local market, you will be expected to:

1. To ensure that the total appearance of the building creates a professional impression to customers and team members

2. To be fully responsible for the operation of the residence from compliance (Health and Safety) to standards and service

3. To drive the consistent unrivalled delivery of customer service initiatives through the departments and evaluate the success of these initiatives.

4. To handle guest complaints and react quickly to ensure the guest leaves satisfied with the outcome.

5. To support all departments where needed to ensure every aspect of customer service is memorable and pleasurable.

Business Awareness

As part of your role you will be expected:

1. To take accountability for the total residence operation in the absence of the Operations Director/Operations Manager.

2. To keep yourself informed of the Brand goals and objectives, maximising the role you play in delivering the budgeted profit and targets.

3. To have thorough knowledge of how each department functions so you can offer support where needed around the business.

Staff

You will be expected to motivate and drive the team to success, creating an award winning culture which exceeds all key objectives. You will be expected too:

1. Create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the residence.

2. To ensure effective communication between all company departments

3. To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Members personal development

4. To continuously coach and counsel subordinates

5. To manage the staff team and meet all legislative requirements as well as our standards.

General

As part of the Management team you will be accountable for:

1. Ensuring the residence achieves all legislative compliance

2. To operate all IT systems in line with Company requirements

3. To undertake any other reasonable projects as required by the Operations Team to grow and improve the business

4. To attend training when required

5. To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures

6. To strictly adhere to all security procedures laid down by the Company

7. To be fully aware of and comply with CitySuites rules and regulations as identified in the Employee handbook

What we offer:

·1 night free stay at Christmas (dates dependent upon availability)

·Employee, family and friend discount (subject to availability)

·30% discount at Embankment Kitchen

·Employee of the month (selected by CitySuites team members)

·Accredited training certification

·28 days annual leave (based on hours of work)

·uniform provided

·Access to Perkbox

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person