Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Job Role: Customer Service
Customer Services, to work diligently and in compliance with company policies and
regulatory requirements.
Key Responsibilities
1. Customer support
2. HMRC liaison
3. Complaint Investigation
Skills Required
● Excellent telephone manner including the ability to sensitively engage with vulnerable
and/or distressed customers.
● Strong analytical and investigative skills.
● Excellent communication skills.
● Good understanding and application of grammar, punctuation and correct spelling.
● Ability to deal professionally and confidently with people at all levels and to ensure
the customer always feels valued and is treated fairly.
● Able to prioritise and work under pressure, to tight deadlines with accuracy and
attention to detail.
● Desire to continue personal development in order to improve performance by
enhancing knowledge, skills and experience.
● Open to feedback with a positive attitude towards continuous personal development.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Are you available to start immediately?
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Claiming Made Simple's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £20,000 bracket, including retirement vesting and health parity.
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