Account Manager

We are looking for an experienced Account Manager with a background within the Claims Management / Insurance sector to join our Account Management team. You will have a strong understanding of the claims process and be able to demonstrate your ability to manage and maintain key client relationships. You will be joining a collaborative team and will have the opportunity to make an impact on our business by providing excellent service to our clients. If you are looking for a dynamic and challenging role in the insurance sector, then apply today!

Location: Remote
Salary: Competitive + company car & benefits

Key Accountabilities:

• To manage existing relationships and cross-sell opportunities with existing partnerships.
• To ensure all services are performed per the client’s specification and resources are effectively utilised.
• Lead role in operational audits, pricing reviews, operating models, and legal contracts.
• Manage relationships within the marketplace ensuring we maintain our allocation/status.
• Assist with special projects as and when required.
• To assist the Business Account Managers with KPIs for business development and profitability, including Business Plans, Budgets and Forecasts.
• Monitor aged debt and ensure levels are kept within tolerances.
• To carry out and deliver in line with the set strategy and direction for the development of allocated business partners.
• Co-ordinate surge/event management with allocated clients as necessary.
• Play a key part in the management of customer success through relevant and effective contributions to strategy, planning and service improvement initiatives.
• Monitor all complaints and actively become personally responsible for resolution if any issue escalates to management level.
• To assist in resolving high-level problems. Some of these include (but are not limited to): complaint claims, any IT-related queries, service levels etc.
• Keep informed of competition and industry trends that may impact client business activities
• Communicate client priorities to key stakeholders through meetings and/or ad-hoc briefings as necessary.

Qualifications & Experience - Essential:

• Account Management experience in a similar role
• Full understanding of Financial Services markets
• Knowledge of the Insurance sector
• In-depth knowledge of the claims process
• Knowledge of FCA regulations

If your application is successful with us, we hold two inductions a month which take place on a Tuesday, Wednesday, and Thursday. You will join other new starters from across the business for the 3-day, residential* induction, during which you will meet with Senior Leaders & Directors from all areas to gain a comprehensive overview of each product line, and how the different teams operate across the group. There will also be a lunch or meal booked with People & Culture, so you are able to have more social interaction with each other and some of the team.

*Residential is dependent upon the candidate’s location.

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.