Volunteer Hospice Helper

By joining Claire House you become a part of our Claire House Family, and there are many benefits that come along with this, including: Fun. Claire House is a great place to volunteer. You can meet new friends whilst helping your local charity. Support. Whilst you volunteer at Claire House you will be supported by both your line manager and a central Volunteer Services team, all of whom are on hand to guide you throughout your volunteer journey. Events. At Claire House we hold annual coffee mornings where you can meet other volunteers, share experiences and find out what’s happening in your charity. Recognition. Each year we hold a recognition event to celebrate volunteer’s outstanding achievements. Newsletters. Four times a year you’ll receive our Volunteer Newsletter. You’ll find out what’s happening at Claire House along with event information and opportunities, all direct to your mailbox. Training. Each role at Claire House has a different training requirement. This may involve task based training, or a full training programme including manual handling, infection control and health and safety. All our training programmes are in place to ensure you are comfortable with your role and safe in your volunteering environment. Experience. Should you volunteer to gain a particular skill, we can work with you to ensure you receive experience that will help you develop your career. Expenses. It is important to Claire House that volunteers are not prevented from volunteering due to financial constraints, when supporting the charity. Each volunteer is permitted to claim reasonable expenses incurred through their volunteering duties. Flexibility. At Claire House we understand that people volunteer outside of their working day or around other priorities. We have a variety of roles and a variety of shifts that may suit individuals. Diversity and equal opportunities. Claire House values diversity and believes that a mix of backgrounds brings a variety of ideas, perspectives and experiences that will create a productive work environment.

Are you a people-person? Looking for a way to give something back to your local community?

We want volunteers to help meet and greet visitors (including children, families, supporters and external guests) at Claire House Liverpool (based in West Derby). You’ll be responsible for granting visitors entry to the building, signing them in and, most importantly, giving them a warm welcome!

Tasks will include:

• Monitoring the door and using the phone to let visitors into the site
• Signing visitors in using the guest book
• Providing refreshments (e.g. making them a cup of tea/coffee)
• Re-stocking refreshments
• Clearing away equipment after use (e.g. placing used mugs in the dishwasher, wiping down surfaces)
• When required, picking up deliveries and supplies such as milk, pre-ordered lunches etc.
• Assisting staff in setting up and preparing rooms/equipment

The most important part of this role will be to greet children and families arriving for appointments and ensure they get a friendly welcome. By doing this, you’ll ensure our busy Care Team are freed up to focus on their clinical duties and that families get the best experience possible visiting us.

We’re looking for someone who takes everything in their stride and is able to put others at ease. Volunteers should be friendly, personable and empathetic. Experience in reception, customer service and/or in a clinical environment would be helpful, but isn’t essential.

This opportunity would be best suited to someone who is happy to be busy but also understands there may be quieter times. You should be flexible, adaptable to change and eager to help with a range of tasks. It’s essential that you’re a good communicator and reliable person ! We’ll need to know in a timely manner whether you are available for a shift.

Time: Weekdays, 9am-4pm (flexible shifts available, e.g. 10am-1pm). We’re particularly looking for volunteers available on Wednesdays and Thursdays.

Location: Claire House Liverpool