Administrator

Location

Gloucester

Employment Type

Full Time

Salary Details

£21,500 - £23,000
We offer a Company pension scheme, life assurance and a discretionary bonus scheme. Staff receive subsidised gym membership, free fruit is provided in the office and we have a support and counselling service available to all employees. We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.

Details

Clarkson Evans is the UK's leading electrical contractor for new homes. We're looking for an Administrator to give a first-class service to our existing and new security alarm customers, our high-end VIP clients and commercial customers alike, always acting with complete professionalism and empathy at all times.

Working within a specialist department consisting of a team of dedicated engineers, the role will control the incoming sales opportunities, quotations, scheduling, invoicing, remedial works, maintenance programs as well as all other office functions to ensure the department always runs efficiently and effectively.

Nothing is too much trouble for our customers and this can-do attitude must be displayed at all times.

Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process. We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing jobs@clarksonevans.co.uk.

Responsibilities

To record defects sent in by customer/clients and schedule corrective actions.

To follow up on out of hours call outs from the previous day.

To communicate with homeowners to schedule maintenance/ service appointments within contractual agreements.

To co-ordinate Engineers’ visits, keeping the travel to a minimum and maximise appointment times with regards location/area planning protocols.

To investigate and order relevant materials for planned maintenance appointments to ensure the attending Engineers have all the required materials.

To Support the project manager with all VIP and commercial projects, allocation labour resource as well as materials to ensure the projects run within the required programs.

Contact customers via phone and emails.

To quote for additional works using the internal quoting processes.

Invoice maintenance, installation and project works.

Chase aged Debit

Support sales opportunities for Smart Home systems, security systems and commercial opportunities

Lease with sub-contractors and program workloads for specialist requirements.

To review internal payment requests and pay Engineers as required.

To manage all complaints with empathy and professionalism

To communicate with the homeowners on simple faults, ideally resolving the issue on the phone where possible. (Training provided)

To complete internal reports for senior management

To carry out general administration duties

To carry out additional tasks to support the business as required

Required Experience

Having worked in a customer facing role would be preferable

Experience in an office administration role

Data entry skills

An understanding of GDPR

Required Skills and Attributes

Good written and verbal communication skills

Strong organisational skills, including the ability to time manage and prioritise effectively

Excellent level of attention to detail

Good interpersonal skills, with the ability to build rapport

Patient with a calming influence on team members and customers

Ability to work independently

Ability to work as part of a team

Ability to work well under pressure

Application Close Date

Applications will close as soon as sufficient applications have been received.