Senior UX Researcher

We are looking for a Senior UX Researcher who will work closely with the product and design teams to provide ongoing insights and best practices. Reporting to the UX Research Manager as part of the Data, Research and Insights centre of excellence, and embedded within the product organization, you’ll be part of a cross functional team of Engineers, Product Managers and Designers.

You will reveal what our users need from our products by conducting research and working with cross-functional teams. You will coach Designers to guide them as they conduct smaller research pieces. Your responsibilities also include inspiring change, facilitating qualitative research, delivering presentations, evaluating and synthesising data, and helping the product teams better understand what would improve the user experience.

We offer flexible hybrid working (including 5 weeks working from anywhere) and currently, the expectation is that colleagues will be in the office for two days per week. Please do ask if you would like to discuss flexible working options.

• Design, manage and lead user research studies to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
• Facilitate qualitative research sessions and set up quantitative surveys.
• Coach product designers on UX research best practices and methodologies.
• Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
• Translate insights into actionable recommendations across digital products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
• Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
• Create communication tools, utilising the appropriate tool for the task.

• A passion for user research and human-centred design.
• An interest in people and cultures.
• A minimum of 5 years experience in design research or UX research roles (these should specifically be research roles, not Designer roles with a significant research element to them)
• Significant experience designing and conducting qualitative and quantitative research.
• Proven ability to analyse and synthesise findings into clearly communicated, engaging and action focussed outputs.
• Experience in moving in fast paced, agile environments
• Experience of bringing product teams on the research journey with you and ensuring that research is a team sport
• Proven ability to work effectively within multi-disciplinary and cross-departmental teams.
• Strong written, visual, and verbal communication skills and ability to present ideas confidently.

• Experience running workshops with stakeholders and consumers and of facilitating a variety of qualitative methodologies.
• Experience with using tools such as Figma, Qualtrics, Sketch, UserTesting.com is preferred

If you think you are qualified for this role but don’t necessarily tick every box, please submit an application. The ‘perfect candidate’ doesn’t exist.