IT Technician Apprentice

Level 3 Information Communication Technician

Company: Clocking Systems

Full Address: 201 Broadgate Ln, Horsforth, Leeds LS18 5BS

Weekly Hours Worked: 42.5

Salary: £15000 – £16000 DOE

Please contact Saajan on Saajan.Sehajpal@estio.co.uk or call 0113 3500 333

About the company:

Clocking Systems is a family-owned business that has been supplying clocking in machines and time and attendance systems for over 40 years. Over this time, we have developed our own unique range of products, in addition to representing market leading manufacturers from across the world, exclusively selling their products under license. This offers our customers the widest and latest range to choose from on the market.
Over the next few years, we are looking to innovate further by deploying a SaaS Product.

Brief job description:

Estio Training have an exciting new opportunity for an IT Technician Apprentice with Clocking Systems, a Time and Attendance software provider based in Leeds.

Job Description:

Due to continued growth, we have a fantastic opportunity for a Software Support Technician to join our team. This role involves minimising service disruption by providing support and maintenance of cloud-based services, and Windows Desktop Application based services, supporting systems through the ownership and resolution of Tickets and over the phone.

Your duties and responsibilities in this role will consist of:

• Respond to logged and escalated tickets including the acceptance and investigation through to work around or resolution, always keeping the customer informed of progress.
• Investigate, analyse and problem solve problems using SQL Management Studio and other diagnostic tools and methodologies.
• Conduct root cause analysis on identified problems and investigate potential permanent fixes.
• Provide input to knowledge base documentation based on support ticket trends and issues.
• Make recommendations for best practice changes.
• Carrying out remote software installations, system upgrades and training remotely.
• Accurately log fixes and causes of problems on ticket resolution.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Experience with Windows.
• Some understanding of Databases.
• Excellent written and verbal communication skills.
• Customer Service Skills.
• Some understanding of basic networking.

Personal qualities:

• Have a commitment to learning and strong desire to develop new skills and knowledge.
• An ability to work effectively both individually and collaboratively as part of a team.
• Able to adapt quickly to different systems and processes.
• Effective time management skills and the ability to prioritise your own workload and meet deadlines.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.