IT SUPPORT ENGINEER APPRENTICE
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Position Overview & Specifications
You will be based at the office in the awesome C4DI building, the tech centre of Hull, with world class facilities and there are plenty of events to learn and grow through the community. Surrounded by a talented community of digital start-ups within C4DI, they are an exciting new business, and your job will be to help them grow (and have fun along the way).
You will be joining the team to help remotely install and support the range of SharePoint MIS integration products into schools. The main products you will be working with are our range of integration products, linking the school MIS to SharePoint and Office 365.
Work is conducted from our office in Hull, although some occasional travel and hotel stay may be needed to meet as a team and best support customers.
KEY RESPONSIBILITIES
Remotely supporting customers
Analysing data and manipulating it through workflows
Taking calls on the support desk
Problem solving server and software issues
Creating video tutorial
Contact customers and colleagues via phone, Teams and email.
SKILLS & EXPERIENCE
Excellent IT knowledge
Strong telephone manner
Has an excellent knowledge of Microsoft packages
Passionate about IT
Employer: Cloud Design Box
Location: Hull, HU1
Wage: Starting from £12,000
Job Type: Apprenticeship
Job Category: Digital Support Technician
ABOUT THE EMPLOYER
At Cloud Design Box, they create cutting-edge education solutions to make the blended classroom thrive. We also provide innovative business solutions for multi-national companies domestically and internationally. They now have an established and growing team based at Hull’s bustling Fruit Market district. They put employee wellbeing at the forefront of they we do. This company is a family that promotes a caring, open and positive environment in which your input and ideas are encouraged and nurtured.
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Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT SUPPORT ENGINEER APPRENTICE roles across Cloud Design Box's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12,000 - £12,000 bracket, including retirement vesting and health parity.
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