Customer Service Advisor

Customer Service Advisor x 3

1 x 37 hours per week, Permanent

1 x 22.5 hours per week, Permanent

1 x 30-37 hours per week, 4-month Fixed Term Contract

£24,493.00 per annum, pro rata

· Are you looking for a career that rewards you with a matched pension contribution of up to 8% of your salary?

· Do you want to work for a company that prioritises your wellbeing with 25 days annual leave, increasing to 30 days with service as well as enhanced sick pay on your first day of absence after 3 months service?

· Do you want to work for a company that appreciates the importance of family, offering 9 months enhanced maternity pay with 4 months being at full pay?

If so, we could be a great match….

The Company

At ClwydAlyn we put people at the heart of our business.

We are on an exciting journey which will see us implement a new business plan focused on tackling poverty across North Wales where we provide our homes and services. Everything we do is based on our values of Trust, Kindness and Hope. We are looking for someone that lives and breathes these values!

Clwyd Alyn Housing Association operates across seven counties in North and Mid Wales. At the heart of the business is the Customer Service Team.

What the role involves

We are looking for an enthusiastic advisor to join our very close and supportive team who work in a positive working environment and demonstrate the companies’ values in all that they do. The team are hardworking and motivated and support each other to perform to their highest ability. It is important to have a positive mindset and an empathetic nature and by focusing on our culture we support employee growth and provide a safe working environment.

This role offers blended working of home and office, although the induction programme will be delivered from our Head Office in St Asaph, it will involve dealing with enquiries over the telephone, social media and all other digital communication methods from tenants, residents, applicants, contractors, and the general public regarding:

• Housing services
• Maintenance
• Tenancy issues
• Applications
• Rent account enquiries
• Wellbeing assistance

Ideally you will have experience of delivering results through a centralised customer service team. You will feel comfortable working in a fast paced, busy environment. Experience of working in a housing environment is highly desirable as is the ability to converse through the medium of Welsh.

If you are interested in this opportunity and want to find out more about it, please contact Melody Blackwell-Jones on 01745 536819.
The closing date for applications is 23/03/2023.

Job Type: Permanent

Salary: £24,493.00 per year

Schedule:

• Monday to Friday

Work Location: One location

Application deadline: 23/03/2023