Customer Service Administrator

Job Specification Customer Service Administrator
The role of Customer Service Administrator is pivotal in our success and is the foundation on which we build strong and productive customer relationships. As Customer Service Administrator, you will be joining a growing organisation that defines itself as being a market leader in customer satisfaction, backed by the fastest delivery service in the industry and a highly trained support team. We are looking to recruit someone like you, who thinks strategically and can make considered decisions while constantly delivering an unrivalled, first-class customer experience.
Key Duties :

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  Working collaboratively with the customer, sales, and operations teams to take each order through from placement to successful dispatch.
• Taking incoming phone calls and processing orders including converting quotations where necessary.
• Assisting the customer with product choice and prices with alternatives where specific product is not available.
• Keeping the customer informed of the anticipated delivery date or their order.
• Assisting the customer with transport options and costs including VIPs when required.
• Arranging for special items and direct items to be ordered and codes created where necessary.
• Following through all open orders for the Internal Account Manager that you are allocated to and keeping the Internal Account Manager and customer updated with delivery dates.
• Checking regularly with the goods in system to review dates for incoming product and liaising with the operations co-ordinator on specials and works orders to ensure that you are fully up to date with sales order delivery dates.
• Proactively assisting the Internal Account Manager and sales team with the processing of orders in order to free up their time as much as possible.
• Providing a level of technical and product knowledge support
• Supporting the customer services manager with any one-off projects or tasks as required.
• Fully understand all other aspects of customer services so to be able to support and advice in any capacity across the team.
• Actively promote and encourage strong team relationships between operations and sales and customer services.

Person Specification

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  Must have a minimum of 2 years’ experience in a fast-paced B2B customer service/ sales support role.
• Professional friendly telephone manner proactively using the phone to resolve issues as first method of resolution.
• Passionate about customer service and is committed to “making it happen”.
• Contributes to team meetings with fun and engaging ideas.
• Be able to commute to our Dartford Head Office and Warehouse 5 days a week.

What We Offer:

• Modern, contemporary office space with meeting room pods and break out zones designed to stimulate collaboration and creative thinking.
• Up to 32 days annual leave (incl Bank Holidays)
• Free, healthy lunches provided daily.
• Smart/ Casual dress code
• Free onsite parking

• Discounted Gym membership
• Incentives including individual KPI based bonus

Work Hours:

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  8am to 5pm Mon – Fri

About Us:

CMT Group is a UK manufacturer and distributor of PPE, construction supplies, healthcare, and safety equipment and other essential items. Established in 2010, we pride ourselves on being the UK's most reliable one-stop supplier. Our key strengths lie in our in-house UK manufacturing capability, sourcing from our quality supply chain and bulk importing. We strive to become market leaders in every industry we supply.

Service is the backbone of CMT Group success. Despite the fast-paced and demanding nature of many of the varied industries we supply, our focus has never deviated from customer care first and foremost. We offer the right solution at the right price, on time, every time.

CMT Group supports the principle of Equality and Diversity in employment wholeheartedly and is committed to cultivating an environment opposed to all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We actively seek to recruit, retain, and engage an inclusive and diverse range of talented people, where everyone is valued and respected.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancy.