IT First Line Support

Position: IT First Line Support Division: Colas - UK IT Shared Services (CUK - ITSS) Location: Birmingham Reporting to: Senior Technician and Team Leader Purpose of the Role To provide IT support at a first line level to internal customers. Key Tasks

• Taking and logging of calls on ServiceNow
• Creating/deleting/updating of user accounts
• IT ordering including renewals of licenses and software agreements authorized by the IT Director
• Control and match invoices and scan all documentation
• Maintain Asset and software database
• Update and maintain software license database
• Manage starter/leaver process from an IT perspective
• Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
• Scanning of order forms/user forms and other important documents
• Create and manage IT internal business procedures as guided by the IT team
• Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team)

Person Specification The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner. Qualifications/Experience

• Experience in using Microsoft Office suite ¿ version 2010 onwards.
• Experience of using call logging system
• Basic understanding of Microsoft networking including Active Directory

Colas Shared Services in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion, or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. We will create a workforce that is reflective of the communities we work and live in.