Technical Support Engineer

We are seeking a Technical Support Engineer to join our team.

In this role, you will be responsible for providing technical support to both internal and external users of our proprietary software, as well as performing desktop support and network administration tasks for internal users. You will also be responsible for maintaining and updating documentation, including our standard operating procedure manual.

This role is based in our central Manchester office, with work from home up to three days per week. Additionally, you may on occasion be required to travel down to our London office. Normal working hours are 9AM to 6PM, Monday to Friday, but we aim to be flexible. Out of hours support is rare, but may be required on occasion.

Requirements

As the primary point of contact for end user inquiries, it is essential that you possess exceptional communication skills and a polite demeanor. You should be comfortable conducting on-screen share sessions to assist users as needed. In addition, strong organizational skills and the ability to work collaboratively with a team, including infrastructure and application developers, are crucial for success in this role.

An ideal candidate would be technically minded and keen to try and diagnose and resolve problems indepdently.

• Minimum of one year experience with desktop support and basic network administration
• Excellent written and verbal communication skills
• Experience working with a ticketing system and maintaining documentation
• Strong organizational skills and ability to work well in a team environment
• Ability to work well in a team environment
• Good technical and troubleshooting skills
• Experience with Microsoft 365, Windows, Office and Intune is a plus, as are certificates such as CompTIA Network+ or A+

Employee Benefits

At Collidr, we provide training and experience to help develop your career. If you are interested in learning software development, we can provide you with active hands on experience in that area alongside an experienced team of developers. Equally if you are more interested in moving towards the IT operations side, we can support you in achieving qualifications and relevant training to help you achieve your goals.

We provide 20 days paid holiday, increasing by one day a year up to 25 days, plus bank holidays.

We also provide an annual discretionary bonus scheme, private medical insurance, life insurance, workplace pension and cycle to work scheme.

We also have regular company and team social events both in London and Manchester.

Benefits are contingent on successful completion of probationary period.

About Collidr

Collidr provides intelligence led investment management solutions, including discretionary model portfolio services, research and its own investment funds to intermediary businesses, trusts, family offices and other financial organisations, delivered via its proprietary software application.

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Manchester, M2 4NH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Intune (preferred)
• Desktop support (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Manchester, M2 4NH

Application deadline: 24/02/2023
Expected start date: 03/04/2023