Customer Services Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Are you looking for a role where you can make a difference and deliver great services across our communities?
As a Customer Service Advisor you’ll work as part of a team to deliver customer experience and a high level of service for all our customers.
You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email.
You’ll be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and to create a positive customer experience.
Can you keep calm when presented with complex issues from customers, and when under pressure?
Can you ask questions to determine the best resolution for the customer?
Can you follow procedures that give you guidance on how to solve a customer issue?
Can you hold a personalised, unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made?
If you answered yes to any of these questions, then don’t hesitate, apply for this exciting role today!
This role is a full-time role, however, a job share of 18.75 hours each may be considered
Initial interviews will take place on 11/07/2023 & 12/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Customer Services Advisor roles across Community Housing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,094 - £24,018 bracket, including retirement vesting and health parity.
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