Passenger Services Agent

We have an exciting opportunity for Passenger Services Agents to join our Operations department at Condor Ferries. This role forms part of fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.

The Role

We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.

In this role you will be working in our Contact Centre team and our Port locations with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.

In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.

To be successful in this role you will need to have previous experience in a Customer Service, Sales or Travel environment speaking directly with passengers and Travel Advisors. You will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.

You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

Full time shifts involve working 8.5 hour shifts across 5 days a week including weekends. Part time working will usually involve 4 hours shifts on a varied shift pattern. However, we recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed and we are happy to discuss your needs during interview.

If all the above sounds like you then we would love to receive your application today.

As a colleague, you can enjoy a range of benefits from day one, including:

· Discounts on duty free shop onboard

· Unlimited Concessionary Travel for your family and one nominated other

· 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)

· Life Assurance

· Full uniform

· Full training

· Free secure parking On-site parking in Poole

· STAR Awards and recognition for exceptional performance

· Access to WeCare employee support programme and workplace MHFA’s

Salary: to be discussed at interview.

About You

We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service.

You’ll thrive in a role where no two days are the same, be that your roster, the team you work in or the situations you deal with.

If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

If you would like this advert or the Job Description in another format please contact the email address provided above.

Important details to know:

· Due to the hours of work, you must be aged 18 years or over

• Reside within a reliable commute of Poole, Dorset or be willing to relocate

The closing date for this role is 30thApril 2023 but please don’t delay in submitting your application as in the event we receive sufficient applications, we may close the job advertisement early.

Job Types: Full-time, Part-time, Temporary contract
Contract length: 8 months
Part-time hours: 20 per week

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Life insurance
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Work Location: One location

Expected start date: 20/02/2023