Call Centre Agent

Conexus Recovery is seeking full call centre advisors in our Derry/Londonderry office. We offer a competitive salary starting at £20,500, rising after probationary period to £21,000, plus monthly bonus, 22 annual leave days, & BUPA Health Care. Your working hours are 37.5 hours per week.

Your shift pattern is rostered between;

· 8am - 8pm Monday to Thursday

· 8-6pm Friday

· 9am - 2pm on Saturdays

· No Sundays

This is a Full Time permanent position and contracts currently available for immediate start. If you have previously applied you are on a waiting list.

Training will be based at our Derry/Londonderry Office.

So, if you have a genuine passion for delivering excellence, enjoy talking to people and want to make a real difference to the customers you interact with, then this could be the role for you!

As a Call Centre Advisor, you will report to your Team Leader and be responsible for:

· Dealing with inbound and outbound customer calls, replying to customers emails

· Speaking with customers’ in a professional and empathetic manner

· Negotiating payments and payment plans

· Processing payments

· Following up on missed payments

· Referring customers to third parties who can offer independent help if required

· Update customer accounts with relevant notes and outcomes

· Ensuring all activities take place in accordance with our Company value, Data Protection principles, Treating Customer Fairly principles and Compliance

We’ll provide great training, helping you develop an in-depth knowledge of our processes and procedures, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect.

Our training is comprehensive, you do not need previous financial experience however, to be a successful Call Centre Advisor you should have;

· Previous experience of working in a call centre

· Excellent customer service skills

· Ability to self-motivate and work well as part of a team with a positive attitude

· Strong listening and questioning skills

· Proven experience of dealing with vulnerable customers

· Strong organisational skills with the ability to prioritise daily workload whilst working accurately under pressure

· A genuine drive to deliver excellence and work towards KPI’s

· A good level of computer literacy with ability to pick up new skills easily

Conexus Recovery is one of the leading debt recovery agency in Northern Ireland and UK mainland and works on behalf of major blue-chip lenders, high street banks and utility companies. Due to our outstanding reputation in this area we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company. Conexus Recovery are not your typical contact centre; we work on behalf of banking, utility, and retail finance companies whose customers have fallen behind with their repayments.

Coronavirus (COVID-19)

The health, welfare and safety of our colleagues and the people we recruit is vital to us therefore we are closely monitoring Government guidance to ensure we are complying with guidelines and Conexus’s duty of care. As a business, we had to adapt quickly to respond to the COVID situation to keep doing what we are here to do which is to help our customers achieve their own financial recovery.

We believe there is no organisation better placed to help our customers through this period of uncertainty as this is exactly what we have been doing for years. Many of our customers are currently subject to a level of stress and anxiety that they have never encountered before but the feedback we have received demonstrates how what we do can change people’s lives. When they reach out to engage with us, we are there to listen.

Conexus Recovery is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Types: Full-time, Permanent

Salary: From £20,500.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• LONDONDERRY: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Call Centre: 1 year (required)

Work Location: One location