Customer Service Advisor

Customer Service Advisor (Patient Care Advisor)
£21,450 per annum + Excellent Benefits
Quorum Business Park, Newcastle upon Tyne
Full Time – 37.5 hours per week, Monday to Friday between the hours of 8:30am and 5:00pm

50% Hybrid remote working (on completion of probation) no late shift, no weekends and no bank holidays

About you

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.

The great news is to start a brilliant career at Connect Health as a Customer Service Advisor no healthcare experience is required. We are looking for individuals who have customer service experience from any background.

We are looking for:

• Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
• You’ll be energetic, flexible with a can do approach and good IT skills.
• You’ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
• You’ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
• You’ll be available to work 37.5 hours per week, Monday to Friday, between the hours of 08:30 and 17:00

About the role

We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Connect Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. You will be the face and voice of Connect Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; People Centred, Quality, Pioneering and Dynamic.

When you join us, you will start by receiving full, in-depth training to support you in becoming a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.

What we can offer you

• Great shift patterns; no weekends, bank holidays or late shifts
• 25 days’ holiday pro-rata (plus public holidays), building to 30 days with continuous service

• An extra day off for your birthday
• Excellent discounts via our own reward portal, access to Health Service Discounts and a Blue Light Card
• Full induction programme and on-going training, development, and support
• Career progression opportunities
• Employer pension contributions
• Group life cover
• Employee assistance programme
• Hybrid working after completion of probation

About Connect Health

Here at Connect Health we pride ourselves on offering people a great place to work that encourages an environment where people can be the best version of themselves every day. We are energetic, passionate and believe wholeheartedly in providing excellent care to our patients.

We have grown into a medium size private enterprise, providing a range of community-based services to the NHS; musculoskeletal, mental health, rheumatology, and chronic pain, alongside Occupational Health services to the corporate sector. We are continually evolving and enhancing our proposition to patient care.

Within the NHS sector we deliver community services to over 10% of the population in England, commissioned by over 25 Clinical Commissioning Groups. Our growth over the last 5 years is a testament to the high quality, efficient and effective care we provide through our clinical and support colleagues. We are internationally recognised as an agent of change; driving innovation and transformation that benefits our 3 stakeholders; patients, staff, and commissioners.

Please note:
We will not consider your application if you have applied in the last 6 months
This role may close early if we have an overwhelming amount of applicants.