Customer Service Consultant
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Position Overview & Specifications
Customer Service Consultant
Castle Donington - £20,000
Countrywide Surveying Services, now part of the Connells Group, operates one of the largest, most trusted property surveying and valuation practices in the UK. We act on behalf of lenders and buyers.
We employ over 700 personnel, comprising over 450 in-house RICS qualified Surveyors covering most UK postcodes including Northern Ireland. We offer a full range of valuation and surveying services, we have unparalleled coverage of the UK property market and are uniquely placed to support customers across the residential property market.”
We are looking for exceptional Customer Service professionals to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby, which is easily assessable by public transport.
About the role:
This is not a sales role so there will be no cold calling but you will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations. You will provide administration support to Surveyors, Regional Management Teams and build / maintain strong client relationships with lender partners. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence.
Who we are looking for:
- Excellent customer service skills
- Flexible approach to working hours as we are open 8am – 8pm Monday to Friday and 9am – 5pm on Saturdays
- Computer literate i.e., good working knowledge of Microsoft Office applications
- Someone is who is Committed and reliable
- Proactive and has a ‘can do attitude’
- Organised and adopts a structured approach
All round team player, focusing on the accomplishment of team goals as well as individual targets
We offer full induction training as well as support for your ongoing development and progression. This will include informal training programmes as well as more structured learning initiatives. It’s all about making sure you get the satisfaction you need to be at your best.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity
Job Reference: S&C00040
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Real Estate
Based on transatlantic hiring benchmarks for Customer Service Consultant roles across Connells Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Real Estate.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £17,884 - £24,512 bracket, including retirement vesting and health parity.
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