Energy Performance Advisor

Job Title: Energy Performance Advisor

Administration & Customer Services

Energy Advisor - Energy Sector & Decarbonisation

*Both Welsh ‘OR’ English speakers are required.

Job Description

You will be working as a part of a team on behalf of Consumer Rights CIC. As an advisor, your principal role will be helping customers enquiring about government-funded schemes designed to reduce fuel poverty within society and to help reduce carbon emissions.

You will adopt a professional and friendly approach in assisting with the scheme management and providing advice to customers based on the training provided. Up to 4 weeks of training will be provided including a government recognised domestic energy assessor qualification. This role may offer you a gateway to more in-depth roles within the business with significant capacity for growth.

Progression opportunities.

In a fast-growing organisation in an even faster growing industry there is opportunity to showcase your ability to progress to better positions in our business. Your initial training will have you qualified as an advisor; however, it is your ability as an individual that will drive you to senior roles.

The fun stuff

We have team building exercise days out and we offer prizes for high-performance levels, including weekend trips, TVs, and game consoles and much more! We aim to create an environment where our team enjoys their workplace. While professionalism is at the forefront of our objectives, we know that the best workforce is those who enjoy what they do.

As an Energy Performance Advisor, we are offering.

Hours: Full Time

Salary: £19,000 - £25,000 per year.

Full/ Part time: Full Time

Pay: Monthly
Working hours: Monday to Friday 9 – 5

What will you be doing?

Advising and supporting customers. Manage calls and emails while providing advice from your training and updating CRM

You will be trained on funding parameters & how to understand the energy performance rating of a property and how energy efficiency can be achieved using home insulation, heating & renewable energy sources.

What type of person are we looking for?

Hard-working, committed, and friendly. We want people who can absorb information quickly and use that information in the execution of their role. We also offer a bonus structure for effectively executing your role. A "team player" attitude is mandatory. Our business operates efficiently and effectively. We want someone with a confident approach to learning new skills which will offer us new ideas, which we will happily listen to.

Responsibilities

• Delivery of excellent customer service by managing customers effectively
• Treat customers fairly by identifying customers' needs
• Work towards monthly KPI's to meet targets including call efficiency and quality
• Keep up to date with policies and products
• Build sustainable and growing relationships with our customers, be engaging in conversation and go the extra mile to ensure customers are happy with our service.

What happens after I apply?

If your application is shortlisted for the position; our recruitment team will be in touch with you. We will try to call you first, so please be aware of any calls. If we are unable to reach you, we will leave you a text message and/or email to let you know we have tried to contact you.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Consumer Rights is an equal opportunity employer. We evaluate qualified applicants regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: Bangor, Gwynedd

Job Type: Full-time

Salary: £19,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Free parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• BANGOR GWYNEDD WALES: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• Welsh (preferred)

Work Location: In person

Application deadline: 30/04/2023
Expected start date: 01/05/2023