Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We have an excellent opportunity for an experienced customer service professional to join our client as a Customer Service Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system always updated to keep accurate records.
This role is based in Dartford, supporting Dartford Council contract. You will work 40 hours per week between 8am - 5pm Monday to Friday.
What are we looking for?
We are keen to speak to candidates who have previous telephone-based customer service experience, ideally within the repairs or housing sector but this is not essential. You will have excellent communication skills, be naturally empathetic and have a real passion for always providing the highest level of customer service. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
Our Benefits
- Competitive Salary
- Company Pension
- 25 Days Holiday
- Private Health Insurance (after qualifying period dependent on level)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Core Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £22,000 bracket, including retirement vesting and health parity.
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