Customer Service Advisor (Multilingual) – Italian

The company

At Corston Architectural Detail, everything we do is about taking the stress out of renovations. Our collections of switches and sockets, hardware and lighting are designed to coordinate effortlessly. We precisely design and engineer every detail, and take obsessive care to make sure Corston products feel great. And we make sure that every point in our customers’ journey with us is a positive one.

Founded by a small team of creative designers and engineers, we’ve grown quickly in our first three years in the UK. We’ve got ambitious plans to expand, and are looking for enthusiastic, engaging people to help us build our brand in Europe from the ground up.

The role

This Customer Service Advisor position is a real opportunity to play a key part in making Corston a success in Europe. Not only will you be genuinely passionate about creating a best-in-class experience for our customers, but you’ll also bring your excellent knowledge of the local home improvement industry to the role.

Your day to day will be varied: from providing insightful advice and friendly technical support to our customers, to supporting Trade (business to business) sales from start to finish, and seeking out and getting in touch with potential new Trade customers.

Your responsibilities

• Take full ownership of customer service and the sales channels across Italy
• Be a product specialist, actively listening to customers’ questions and concerns, and helping them in a friendly, energetic and professional way
• Manage your own case load – with the ability to prioritise requests across email, telephone, live chat and socials – so customer targets are met
• Introduce Corston to interested new Trade customers and set up Trade applications
• Build long-lasting relationships with Trade customers by making sure their experience is the best it can possibly be

Your skills, qualities and experience

• Outstanding Italian communication skills, both over the phone and in writing
• A thorough understanding of the local industry and the routes into market, experience of working with fit-out businesses, and a good black book of relevant contacts
• One–two years’ of customer service experience (technical support would be an advantage)
• Ability to spot trends and communicate these to the UK Product Team to help with future product development
• Experience of outbound sales – proactively making contact with potential customers
• Excellent IT skills and the ability to navigate between various systems
• Be highly task and KPI driven

What you can expect from us

• Full training will be provided on the brand, product and systems
• An interesting and challenging role with genuine recognition and opportunities for career progression
• Fast decision making (so nothing gets in the way of you doing your job), and as much responsibility and autonomy in your role as possible
• A competitive salary and holiday
• Access to our company pension scheme
• Friends and family discount on all Corston products

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)
• Italian (required)

Work Location: In person