Office Supervisor - Operations and Customer Service
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
This exciting hybrid role is ideally suited to someone who is looking for a management career within customer focused logistics.
Overseeing the day to day operation of a network depot from both an operational and customer service viewpoint, the successful applicant will be capable of multitasking, managing driver workloads and dealing with escalated customer queries.
Being highly organised, being able to think on your feet and make decisions is the key to being confident in this role. Experience using Microsoft Office to a high level would be an advantage.
Stepping up to cover the annual leave of the network Shift Managers will also be required and will offer a solid stepping stone for progression within the business.
Duties will include activities such as:
Making any necessary routing alterations
Ensuring loading is completed on time
Despatching drivers in a timely manner
Carrying out reporting and other admin duties to strict deadlines
Dealing with damages and claims
Ensuring scheduled vehicle maintenance is completed
Other admin and customer services duties
Job Types: Full-time, Permanent
Salary: £25,500.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Experience:
- Operations: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Office Supervisor - Operations and Customer Service roles across Courier Logistics Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,500 - £28,000 bracket, including retirement vesting and health parity.
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