UK- Northern Ireland - Claims Handler
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.
Functional Knowledge:
- Customer focused
- Provide quality service to both internal and external customers
- Work with colleagues throughout the business
- Respond to daily workloads as dictated by customer requirements
- Make sure KPI’s and SLA’s are met
- Handle and co-ordinate complaints and compliments
- Achievement of targets
- Competent use of technology
General Background, Experience & Professional Qualifications:
- Insurance claims handling experience anadvantage
- Excellent customer service, organisational & communication skills
- IT skills
- Ideally possess Insurance qualification but essential to show
Key Responsibilities:
Accurately input data- Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments. Appointment making, diary management
- Dealing with telephone queries, day to day within agreed service criteria.
- Seek new opportunities to “sell” to existing and new clients.
- Processing invoices, both interim and finals, referring where necessary.
- Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
- Dealing with and liaising with insurers and policy holders as appropriate.
- Ensure work is prioritised effectively.
- Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
- Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
- Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
- Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities
- Maintain awareness of Business Continuity programme and role within it
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
- Actively seek to develop oneself and take responsibility for your own training and development
Behaviours:
Delivers cost efficiency in all activities.- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within and across teams.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
Skills:
- Ability to work on own initiative
- Ability to demonstrate attention to detail
- Ability to work as an individual and as part of a team
- Excellent customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Agencies & Brokerages
Based on transatlantic hiring benchmarks for UK- Northern Ireland - Claims Handler roles across Crawford & Company's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Agencies & Brokerages.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,800 - £23,000 bracket, including retirement vesting and health parity.
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