Team Member
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Position Overview & Specifications
We are looking to recruit part-time Team Members for our Creams Café in Newcastle upon Tyne.
We are looking for Team Members with high levels of energy to work together with the management team in driving the business forward.
You must be flexible and available to work a variety of shifts that will including weekend shifts and late evening shifts. Previous experience of working within the customer service industry is preferable, we ask that you have an outgoing personality and love working in a guest-facing role.
We are proud to be able to offer all our Employees at every level in the business the opportunity to be enrolled in an Apprenticeship that will mean that they can learn and develop, earn a nationally recognized qualification, and be ready for promotion to the next step of their career journey.
Creams are the UK’s leading Italian Gelato Dessert Restaurant group serving an inspiring range of Waffles, Crepes, Sundaes, Milkshakes, Coffee, Cakes, and amazing Gelato Ice Cream, as well as the hit new Vegan menu. What’s not to love about working in our Dessert Restaurant where fun and treats are the order of the day.
The role:
As a Team Member, you’ll be responsible for making sure every Guest has a superb experience when visiting Creams and leaves wanting to return again and again.
Team Member responsibilities:
- Warm, friendly, and engaging while serving Guests
- Able to think on their feet and use their initiative
- Able to cope under pressure
- Demonstrates multitasking with ease
- Able to work as part of a team
- Provide outstanding guest service and be able to anticipate Guests’ needs and expectations
- Maintain high hygiene standards as well as demonstrate excellent food preparation skills
- Provide quality desserts and beverages to all Guests according to recipe and presentation standards
- Follow health, safety, and sanitation guidelines for all products and environment – full training for this is mandatory
Team Member Benefits:
- A fun, vibrant working environment with plenty of variety and challenge!
- A competitive rate of pay
- Benefits and rewards including meals on duty
- Lots of opportunities for development as we continue our planned growth throughout the UK and beyond
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Team Member roles across Creams Franchising Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £10 bracket, including retirement vesting and health parity.
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