CRM Account Manager

We are currently looking CRM Account Manager to join the Global CRM Sales team.

WHO ARE WE?

Privately owned and independently minded, Creditsafe prides itself on being pro-active and different. Our journey began in Oslo, Norway in 1997, where we had a dream of using the ‘revolutionary’ internet to deliver instant access company credit reports to small and medium-sized businesses. Creditsafe realised this dream and changed the market for the better, for businesses of all sizes.

Our continued success has made us the most used business data provider in the world and one of the industry’s strongest growing business intelligence providers. Today Creditsafe has 25 offices across 3 continents serving 110,000 customers from SME’s to enterprise businesses.

THE TEAM

Creditsafe International effectively operates as a “buyer” of data and services for the entities in the Creditsafe Group. We are charged with sourcing the best combination of quality, cost and sustainability from international partners and in turn making this available at cost price to the Creditsafe entities.

Whilst we have a static base of existing partners and suppliers, the world of business information is ever changing, with new and exciting potential partners emerging all the time. At any given moment, we are engaged with a large number of alternative data providers in order to evaluate their offerings and suitability as a trusted partner.

There are only two types of businesses in our space; The quick and the dead. The ability to move fast when needs must is paramount.

JOB PROFILE

Creditsafe International is seeking a dynamic and results-driven individual to join our Global CRM team as a CRM Account Manager. As a CRM Account Manager, you will be responsible for managing and maintaining relationships with international customers outside of the Creditsafe home countries.

Your primary objective will be to provide excellent customer service and support to our clients, using your exceptional communication skills and in-depth product knowledge to identify and address their needs. You will work closely with the Sales Director to develop and implement sales strategies to retain and grow customer accounts

KEY DUTIES AND RESPONSIBILITIES

Creditsafe International is seeking a dynamic and results-driven individual to join our Global CRM team as a CRM Account Manager. As a CRM Account Manager, you will be responsible for managing and maintaining relationships with international customers outside of the Creditsafe home countries.

Your primary objective will be to provide excellent customer service and support to our clients, using your exceptional communication skills and in-depth product knowledge to identify and address their needs. You will work closely with the Sales Director to develop and implement sales strategies to retain and grow customer accounts.

RESPONSIBILITIES

• Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
• Conduct virtual meetings with clients to identify and address their needs.
• Monitor client usage of Creditsafe products and services to identify opportunities for upselling and cross-selling.
• Work closely with the Sales Director to identify referral business opportunities and target potential clients.
• Collaborate with other departments, including marketing and product development, to ensure that customer needs are met.

The responsibilities detailed above are not exhaustive and you may be requested to take on additional responsibilities deemed as reasonable by their direct line manager.

SKILLS AND QUALIFICATIONS

• Proven experience in a CRM account management role or customer support role.
• Proven track record of achieving sales targets and retaining customers.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Fluent in English (additional languages are a plus).

BENEFITS

We offer a competitive salary package, including a base salary and a bonus structure based on performance. This is a remote position, but the team is located in Cardiff, UK, and Amsterdam, and The Netherlands so occasional travel may be required.

If you are a driven and passionate individual with a strong track record in CRM account management and or customer support, we want to hear from you.

Creditsafe is an equal opportunities employer that values diversity. Please contact Creditsafe if there is any support you need with your application.