Building Services Assistant Manager

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150 countries and across more than 800 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Purpose of the role:

To be ensure that an efficient and cost effective, building and office equipment, maintenance service is provided.

To set up meeting rooms and supply the relevant equipment required.

Responsibilities

Key responsibilities include, but are not limited to:

Daily tasks

· Liaise with contractors to make sure maintenance contracts are being carried out.

· Supervise and manage the cleaning contract and cleaners, deal with cleaning complaints.

· Responsible for all first aid supplies and keeping first aid kits up to date.

· Joint building health and safety officer.

· Daily checks to make sure the building has fire risk assessments and all paper work for these are up to date. Checking fire equipment, exits, exit signs and emergency lighting.

· Responsible of setting up meeting rooms, including setting up the projectors, flip charts, power extensions and any other requests.

· Responsible for staff ID and security passes.

· Responding to any maintenance issue and getting the issue resolved.

· Responsible for pest control contract and make sure inspections are carried. Daily monitoring.

· Responsible for Chubb intruder alarm contract and servicing. On Chubb’s 24hr call out list. Four contract visits per year.

· Responsible for all fire safety records, keep up to date fire log book involving, emergency lighting tests, fire door checks, fire extinguisher checks, break to open glass, magnetic door holders, fire alarm detectors, fire activations, fire drills. Some testing is done by the landlord and some (in our areas) is done by us. Everything has to be logged in our fire book and all records are constantly updated. Checks on fire doors, fire escapes, emergency lighting indicators are carried out daily.

· Dealing with all building/facilities related issues that may arise.

Other tasks/monthly/yearly/when needed.

· Responsible for all confidential shredding, managing the contract bins are emptied twice a week, liaise with shredding contracts on a weekly basis.

· Organising pricing for any building works.

· Organise, order, keep stock of office furniture, desk keys, chairs.

· Supervise the satisfactory completion of any building works and supervise the completion of works.

· Organising pricing for office moves and extra work stations, liaise with suppliers, installation of new power and data cable runs and supervise the completion of the works.

· Liaise with suppliers for all goods needed.

· Ordering materials and supplies as and when needed.

· Involvement in planning our/my budget and track spend on my budgeted items. Budget is yearly track spend is constant.

· Occasionally help with the disaster planning.

· Making sure we have the correct number of first aiders and organising first aid at work courses and refreshers.

· Organising fire marshal training and being a fire marshal.

· Arranging 2 yearly PAT testing and making sure the PAT testing is being done to our requirements and finding the best price.

· Arranging the five yearly electrical testing and shut down for our floors. The test is every 5 years, and takes about 6 months before due date to organise total building power shut down.

· The organising of redecorating of the offices as required. The decoration is checked constantly and meeting rooms and reception are painted about 4/8 times a year although more frequently if needed.

· Responsible for the alarm system, reporting faults, monitoring and issuing alarm fobs to staff and keeping records.

· Regular meetings with the building managers to make sure public areas are up to standard and that we are getting value for money as tenants.

· Maintain regulations and building certificates.

· Making sure the building is a safe and secure environment.

· Responsible for all compliances and keep up to date records.

· Arrange contracts for all kitchen equipment, servicing and maintenance. Equipment and deep clean carried out 3 time per year. Equipment constantly monitored.

· Responsible for ISDN conference call contract and cards.

· Responsible for the air conditioning, servicing, reporting faults and breakdowns for CR1 & CR2 and air conditioning in all server rooms and print/post rooms.

· Coffee machine contracts, faults and callouts.

· Responsible for fire extinguisher repairs and servicing contract. This is done once a year. Seals are checked and faults reported.

· Resetting any equipment/plant after fire alarms.

Behaviours & attributes:

Working with clients

Client relationships

You establish good rapport with (internal and external) clients, provide excellent service and are responsive and accessible, building solid relationships that allow us to better understand their needs and tailor our service accordingly.

Client care & adding value

You are committed to delivering the best possible results for our clients through taking ownership of your tasks, delivering work of high standards and demonstrating an approachable and professional manner. You continually seek to improve the service you provide to your clients.

Engaging with the big picture

Demonstrates our core values in everything you do - attention to quality, professionalism, integrity, approachability and relationships.

Business development

Demonstrates a clear understanding of the external marketplace and the issues our clients face in order to be able to identify opportunities to extend work with existing clients and providing services to potential new clients. Start to build networks and actively engage in developing ideas to enhance the value our clients find in our services.

Working with people

Motivating & developing people

Support new colleagues as they join the firm and help them settle into the team that you are a part of.

Leading & managing people

With increasing experience starts to demonstrate a willingness to lead on projects and activities, or constructively challenge those who are leading and managing.

Communicating with impact

You are able to express yourself clearly both face-to-face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordingly. You seek to have a positive impact on everyone you come into contact with.

Delivering as a team

Demonstrates your understanding of the need to work as a team, recognising and drawing on the strengths of each individual. You encourage collegiate working and sharing of ideas to deliver the best possible service to our clients. You avoid blaming others and work as part of the team to deliver work and resolve issues.

Achieving results

Innovation

Demonstrates genuine professional curiosity and problem-solving skills. The ability to think pragmatically and commercially to suggest ways to make our work more efficient and of value to our clients.

Embracing change

Approaches new situations with an open mind, supporting the senior team in bringing about change to improve the way we do things.

Commercial focus

Recognises that time is a cost and adjusts behaviour accordingly.

Managing risk

Accepts and demonstrates personal responsibility for health and safety, data protection and other compliance areas. You demonstrate the need for client confidentiality at all times.

Self-management

Initiative

Works proactively and takes initiative. You know when to ask for help and where to find it. You use opportunities to learn from others.

Career motivation

You are committed to your personal and professional development, taking responsibility for furthering your career within the firm through seeking opportunities to expand your knowledge and hone your skills.

Resilience & tenacity

Accepts that challenges are part of our working lives and demonstrates an ability to remain motivated and engaged through such times.

Self-management

You plan, prioritise and prepare in advance in order to meet deadlines and work commitments efficiently. You have an enthusiastic and positive ‘can-do’ approach. You are prepared to put in extra effort to get the job completed on deadline and to the standard required.

Technical & quality

Technical competence

You are able to relate technical knowledge from professional study or previous experiences to current practical work situations.

Delivering quality

You keep up to date with what is happening in your professional area to ensure standards never slip.

Sound professional judgement & decision making

You act as an ambassador for Crowe (and your professional body) and promote ethical behaviour at all times. You maintain a high degree of professionalism in everything you go, showing resilience in challenging circumstances.

Honesty & integrity

You take responsibility for your own actions and your own development and are truthful and honest in all your interactions with both colleagues and client, building trust by doing what you commit to. You learn from your mistakes, and take responsibility for putting them right, seeking input and guidance where necessary.

Technical skills, experience & knowledge:

· Microsoft word, excel and outlook

· Dealing with various suppliers and building contractors

· Customer service experience

· Business management skills

· Administration skills

· Attention to detail

Required Skills & Qualifications:

· GCSE or equivalent in English and Maths

· COSH

· Health & Safety

· IOSH

· NEBOSH

Job Types: Full-time, Permanent

Benefits:

• Cycle to work scheme
• Life insurance
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London