Picker Packer Order Fulfillment Assistant (Jewellery Brand)

THE COMPANY

Crystal Heaven London is a growing independent British jewellery brand established in 2013, specialising in demi-fine earrings and luxury piercing adornments. We're passionate about originality and all our pieces are designed in-house and handcrafted with exceptional quality by carefully selected expert artisans. The brand has lots of exciting future plans so this is an opportunity to be part of the journey! You will be working closely with the creative director Natasha and our current order dispatch assistant
Discover what we're all about on Instagram! @CrystalHeavenJewellery

THE ROLE

As a part-time team member you'll be processing online orders, gift packaging, quality checking goods, customising products for customers, responding to customer enquiries and preparing the post for collection.

You will receive the necessary training by working alongside Natasha so you must feel confident being part of a small team to complete tasks. One of the most important aspects of the role is learning about the different earring styles, gauges, and materials of each piece of jewellery so any prior knowledge of piercing jewellery is a definite advantage. We focus on offering the highest quality to our customers so all products undergo a meticulous quality checking process which will involve handling small jewellery parts and adjusting them to our standards with tools, you will need to be completely confident in this aspect of the job as this will be a vital part of your daily routine.

You must have a genuine interest in fashion, jewellery and ear styling with a positive and proactive outlook. We're all about the good vibes! This is currently a part-time role for 2 days per week to begin with, but if you prove invaluable there is opportunity to become full-time in the future growing within the company.

You must be available on a Monday and either Tuesday, Wednesday or Thursday, 9am - 5pm in order to process and dispatch orders to our online customers. There may be opportunity to work additional days over busier periods if needed.

Your daily tasks and responsibilities will include but are not limited to:

• Managing online orders and gift packaging them
• Checking customers enquiries for address changes / cancellations
• Ensure daily dispatch targets are met or exceeded
• Quality checking to the highest standard
• Adjusting small jewellery items with our workshop tools
• Customising products to customers individual requirements
• Reporting low supply levels to management
• Taking captivating and engaging photos/videos for social media throughout the day
• Offering customers jewellery advice and help, building relationships and trusted service
• Organising PPI mail bags for mail collection
• General office tasks

Ideal Candidate:

• Excellent written and spoken English language is essential
• A keen interest in jewellery, piercings and fashion trends
• Multiple ear piercings is a bonus!
• Order fulfillment experience
• Customer service experience
• A good eye for aesthetics
• Excellent time management
• Good communication skills
• Trustworthy and reliable
• Not afraid to ask for help

Details

• Part-time (2 days per week)
• Trial period of 1 month to ensure you are suitable for the position
• Pay dependent on age and experience
• Product allowance

HOW TO APPLY

If you think you're perfect for this role please email your CV, portfolio and a cover letter. Depending on the number of applications we receive, regretfully we may only able to contact successful applicants to arrange interviews. Applications without a personalised cover letter will not be considered.

Job Type: Part-time
Part-time hours: 32 per week

Pay: £10.00-£11.00 per hour

Benefits:

• Store discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Royal Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: One location