Retail Store Manager

Job Location Selhurst Park Stadium, London, SE25 6PU
Contract Type Full-time
Salary/ ROP Competitive

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

Responsibilities:

• Manage the operation of the store including merchandising the display systems, cash management, opening, and closing duties.
• General customer service and store shop duties including operating the till, pricing merchandise, shirt printing of names and numbers, stocking shelves, and responding to customer emails, inquiries, and returns.
• Responsible for all staff rotas including matchdays.
• Overall responsibility for managing the main store and retail Matchday outlets at Selhurst Park.
• Storeroom duties such as receiving deliveries and re-organising merchandise storage.
• Supporting staff so that they can develop their skills in the role and achieve growth in sales.
• Working in conjunction with consultants and contracts to ensure shop refits are carried out in accordance with national guidelines and that shop standards are maintained.
• Being responsible for maintaining all shops and complying with both safety standards and planned preventative maintenance.

Skills and Qualifications:

• Previous retail management experience (essential)
• Excellent verbal and written communication skills
• An enthusiastic approach to all tasks
• Ability to work to deadlines.
• Detail orientated.
• Enthusiastic
• Self-motivated
• Organised and have good time management skills.

Benefits:

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. We are here to help you through the whole recruitment process including: applying for a vacancy; getting in touch with us through the process; helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

Job Type: Full-time

Benefits:

• Flexitime

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person