Governance Complaints Officer WMF205e

Information Governance and Complaints Officer Westmorland and Furness Council

Location(s): Carlisle Parkhouse Building
Contract: Permanent
Hours: 37.00
Salary: 33820.00 - 34723.00

Local Government Reorganisation

Local Government in Cumbria has changed. The current six district councils and Cumbria County Council have now been replaced by two new unitary authorities - Westmorland and Furness Council and Cumberland Council.

This role will be based in and employed by Westmorland and Furness Council

Why work for Westmorland and Furness Council

Westmorland and Furness Council will be an ambitious authority that will shape public services for the better building on the best and transforming them for the future. We are committed to putting our customers and communities first and to be the heart of everything we do.

About this opportunity
Are you looking for a role that is fast paced challenging and rewarding? We are looking for an enthusiastic and highly motivated person to join the Information Governance and Complaints Team. You will be passionate about good customer service and enjoy dealing with members of the public.

Responsibilities include dealing with Freedom of Information requests complaints MP correspondence and supporting teams to learn from customer feedback.

The successful candidate will be joining a friendly and proactive team who are passionate about delivering a high standard of customer service and improvements. We are looking for someone who has excellent attention to detail and a high standard of communication skills.

For more information please call Service Lead Jonny Horn on 01228 221234

What can we offer you!

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes including money off your phone contract and local gyms
• Competitive rates of pay

Application and Interview information

Closing date: 29/05/2023
Interview date: 02/06/2023

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position and if you have any concerns or adjustments are needed we are happy to discuss.

If you are invited to a virtual interview this will preferably be undertaken using the Microsoft Teams software which is currently free for new users however if there are any issues with accessing this technology we are happy to discuss alternative arrangements prior to the interviews.

Additional assessments applicable for specific role e.g. additional panels psychometric tests etc.

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children young people and adults at risk and expects all employees volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality Diversity and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.